Middle East Kid friendly Holidays

Some of the reception staff look at the passengers in an annoying way, which is not pleasant.

The hotel is in a good location, especially if you like Dubai Marina. However, it’s very outdated — the rooms no longer feel like they belong in a 5-star hotel. Staff are friendly and do their job well (which is common in Dubai), but don’t expect a true 5-star experience. The rooms, bathrooms, and furnishings are extremely old-fashioned and clearly need renovation. Most of the guests are low-budget family tourists, and the overall guest profile is quite low. For example, I was charged a 500 AED deposit at check-in, but the minibar in the room was completely empty. I asked why and requested it to be filled especially since I had paid a deposit but the hotel refused. Despite mentioning that I was an Expedia VIP guest, they didn’t offer any room upgrade. In fact, it felt like they gave me one of the worst rooms on purpose. I believe they assign worse rooms specifically to Expedia guests.

Very nice staff and safe enviormebt for kids

Love this hotel, the beach,the gardens and the pools. The staff were amazing.

Friendly and courteous staff

The hotel is in a good location, especially if you like Dubai Marina. However, it’s very outdated — the rooms no longer feel like they belong in a 5-star hotel. Staff are friendly and do their job well (which is common in Dubai), but don’t expect a true 5-star experience. The rooms, bathrooms, and furnishings are extremely old-fashioned and clearly need renovation. Most of the guests are low-budget family tourists, and the overall guest profile is quite low. For example, I was charged a 500 AED deposit at check-in, but the minibar in the room was completely empty. I asked why and requested it to be filled especially since I had paid a deposit but the hotel refused. Despite mentioning that I was an Expedia VIP guest, they didn’t offer any room upgrade. In fact, it felt like they gave me one of the worst rooms on purpose. I believe they assign worse rooms specifically to Expedia guests.

Very nice staff and safe enviormebt for kids

Love this hotel, the beach,the gardens and the pools. The staff were amazing.

Some of the reception staff look at the passengers in an annoying way, which is not pleasant.

Friendly and courteous staff

We stayed in one of the apartment units and the layout of this unit is so well thought out. So spacious, clean and comfortable. It has all the amenities we need.