Zhangjiagang Holidays

The staff is very helpful, detail orientated. Xiao Hu at front desk provided tips setting up heating in the room. We appreciate the free shuttle service.

Positives: Property: The hotel is stunning and expansive. Plenty of freebies: Free 1 time minibar, foot soak, breakfast, wine and photoshoot, shuttle bus for the airport and disney. Gym: very good gym. Negatives: Housekeeping: I don't think they replaced the bedsheets in the entire 9 nights I was there and didnt take away the dirty dishes we had for days. Supplies like shower caps, bath salts etc arent replaced - which sucks since they chucked out the shower cap the first day they cleaned my room. Breakfast: Pastries tasted quite stale and the variety didn't change much at all throughout my stay. Staff: weren't very friendly. They weren't awful but could certainly be more hospitable.

Hotel provides free transfer service to disneyland. Hotel room is clean and staffs are friendly and helpful.

Would suggest providing capsules coffee and tea as well as comb in the room

What can I add - it's the fabled Cathay Hotel (2.0), celebrating a bygone age with amazing staff, design, and service. Yes, it's pricey, but this is among the world's most interesting hotels and just staying there is an experience. It's beautiful and bold: more than a hotel, it's a worked example of everything travel should be. And because it's a recreation rather than the 1930s original, it's also modern and spotless, with old-school service like turn-down that just feels ... special. Hotels are usually just somewhere to sleep for me, but this one is far more. A wonderful place I'll always return to.