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Schlosshotel Zermatt

4.0 star property
Family-friendly Zermatt hotel in Zermatt City Centre with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Schlosshotel Zermatt

Front of property – evening/night
Indoor pool
Balcony
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Living area

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Room service
  • Bar
  • Pet-friendly

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Comfort Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Boutique Junior Suite in rustic style

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Boutique Junior Suite in rustic style

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Family Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Comfort Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Double or Twin Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Balcony, Mountain View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, Balcony, Mountain View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double or Twin Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Chalet

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Chalet

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 29.8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Boutique Junior Suite in modern style

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Boutique Junior Suite in modern style

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Single Room (Style)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Single Room (Style)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Luxury Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Luxury Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 80 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed

View all photos for Apartment (Penthouse - Cleaning every 3 days)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Apartment (Penthouse - Cleaning every 3 days)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 230 sq m
  • Mountain view
  • Sleeps 6
  • 3 King Beds OR 6 Single Beds

View all photos for Duplex Junior Suite with Matterhorn View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Duplex Junior Suite with Matterhorn View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Apartment (Cleaning every 3 days)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Apartment (Cleaning every 3 days)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 100 sq m
  • Mountain view
  • Sleeps 4
  • 2 King Beds OR 4 Single Beds

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About the area

Map
Bahnhofplatz Postfach 444, 18, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 1 min walk - 0.1 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt - Furi - 7 min walk - 0.6 km
  • Zermatt-Furi Gondola - 15 min walk - 1.3 km

Getting around

  • Zermatt Gornergratbahn Station - 1 min walk
  • Sion (SIR) - 106 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Golden India - ‬1 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬3 min walk
  • ‪Le Petit Royal - ‬2 min walk
  • ‪Restaurant Derby - ‬2 min walk

About this property

Schlosshotel Zermatt

Upscale family-friendly hotel near Zermatt-Matterhorn Ski Paradise
You can look forward to a terrace, shopping on-site and a garden at Schlosshotel Zermatt. Treat yourself to a facial, a sports massage or a manicure/pedicure at the on-site spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a fireplace in reception.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free train station pick-up, babysitting (surcharge) and a porter/bellboy
  • Concierge services, free newspapers and a table football
  • Tour/ticket information, a front desk safe and massage treatment rooms
  • Guest reviews speak highly of the breakfast, helpful staff and location
Room features
All rooms are individually furnished, and offer comforts such as heated floors and dressing gowns, in addition to thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Baths, free toiletries and hairdryers
  • 70-cm flat-screen TVs with cable channels
  • Wardrobes/cupboards, balconies and heated floors

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • A bar/lounge

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 1964
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 70-cm flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Desk
  • Free daily newspapers
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per day
Welcoming dogs only
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 100.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Schlosshotel Life Style Zermatt Hotel
Schlosshotel Hotel
Schlosshotel Hotel Zermatt
Schlosshotel Zermatt
Schlosshotel Tenne Hotel Zermatt
Schlosshotel Tenne Zermatt
Schlosshotel Life Style Hotel
Schlosshotel Life Style Zermatt
Schlosshotel Life Style
Schlosshotel my Lifestyle
Schlosshotel Zermatt Hotel
Schlosshotel Zermatt Zermatt
Schlosshotel Zermatt Hotel Zermatt
SchlossHotel Zermatt – Active CBD Spa Hotel

Frequently asked questions

Does Schlosshotel Zermatt have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 9:00 PM.

Is Schlosshotel Zermatt pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a fee of CHF 20 per pet, per day.

How much is parking at Schlosshotel Zermatt?

Schlosshotel Zermatt doesn't offer parking.

What time is check-in at Schlosshotel Zermatt?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Schlosshotel Zermatt?

Checkout is at 11 AM.

Where is Schlosshotel Zermatt located?

This family-friendly Zermatt hotel is located in the historical district, within a 5-minute walk of Zermatt-Matterhorn Ski Paradise, Tour Monte Rosa and Zermatt Visitor Center. Zermatt–Sunnegga Funicular and Zermatt - Furi are also within 10 minutes. Zermatt Gornergratbahn Station and Zermatt Station are within a 2-minute walk.

Schlosshotel Zermatt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 467 out of 584 reviews" "
Rating 8 - Good. 100 out of 584 reviews" "
Rating 6 - Okay. 10 out of 584 reviews" "
Rating 4 - Poor. 5 out of 584 reviews" "
Rating 2 - Terrible. 2 out of 584 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The SPA is outstanding. Great for winding down and relaxing .
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel were everything works and fits perfectly
Perfect hotel , rooms big, gym has everything you need and the spa was amazing. Also the staff were very helpful and couldn’t do enough. I would definitely come back again
Stayed 4 nights in Apr 2024

10/10 Excellent

Cameron

Stayed 4 nights in Apr 2024

10/10 Excellent

Arnie, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property . Staff, particularly Victor and the owner were so helpful Beautiful spa. Excellent room cleaning , fabulous breakfasts and super convenient for the village and ski lifts. Strongly recommend this for a great hotel experience in Zermatt
Stayed 4 nights in Mar 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence at Schloss
Stayed 2 nights in Mar 2024

8/10 Good

Yun He

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater feels like it wasnt working properly and so well on the first night. After checking with staff, they said and came to check the heater and mention heaters are install inside the walls and may take few hours for the room to be heated. Kinda chilly the first night. And somehow from 2nd night onwards its slightly better. But we questioning on first night why would heater take so long eg.few hours as mentioned by staff for a city thats constantly in cold weather. Nevertheless, views was great from balcony when the weather is good, able to see famous matterhorn well. Not so impressed with their breakfast choices and we stay for 3 nights, got pretty bored with exact same breakfast choices for 3 mornings.
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! Best Location
Stayed 4 nights in Feb 2024

10/10 Excellent

Anthony

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to thw train station. Incredible service. The team at the Schlosshotel is incredible. Every time we come to Zermatt this is where we stay.
Stayed 10 nights in Jan 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for ski holiday. Very close to trains - both from Geneva/Zurich and up the mountain. Excellent included breakfast.
Stayed 11 nights in Jan 2024

10/10 Excellent

Meredith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

MUN HOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average all good, only breakfast, choices is less.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in nice quite area, room was spotless clean and everything was just as u expect, Jim, Max and other staff are very helpful and friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Luciana

Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect accommodations, friendly and helpful staff. Great location. I highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

heather

Stayed 1 night in Sep 2023

10/10 Excellent

Fran

Liked: Amenities, property conditions & facilities
Beautiful hotel, close to train station with sumptious spa.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tiffany

Stayed 3 nights in Sep 2023

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and excellent staff! One of the best hotels I have stayed! Very good breakfast buffet!
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and shopping
Stayed 2 nights in Sep 2023

10/10 Excellent

Romulo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of the property, courteous and helpful staff and fitness center is excellent.
Stayed 2 nights in Sep 2023

10/10 Excellent

Bess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Gem in Zermatt
Great location, spacious room with view of the matterhorn and solid service!
Stayed 2 nights in Sep 2023

10/10 Excellent

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay! The people were so nice and helpful. The spa was very enjoyable - steam rooms, saunas, and a wonderful pool! as well as the fitness area and yoga room! Breakfast was also very good! A great stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Schloss Hotel lived up to expectations.
The Schloss Hotel was a delightful stay—close to town, transportation, and good restaurants. We had a Matterhorn view, which was nice. The balcony is good for two people but does look out to the Gornergrat train, which was not evident in the listing/pictures. However, that was not much of a concern. The spa was very nice and the breakfast was AMAZING! We’d definitely stay here again.
View from room 328.
Night view from room 328.
Hotel entrance
Breakfast. More options not pictured.
Stayed 4 nights in Aug 2023