4/10 Poor
Srini, Charlotte
30 Sept,2024
Liked: Cleanliness, property conditions & facilities
If you booked a "Presidential Suite, Sea view ", be warned you may not get one with a balcony although the pictures clearly show a balcony (on both their website and Expedia). They claimed it was some sort of a different room type and they'd upgrade me if it were to become available instead of admitting their mistake. Of course the upgrade never happened or any sort of refund/appropriate adjustment made.
Overall the staff were friendly / has the location going for it. Convenient area / ocean across the hotel.
Breakfast wise, unfortunately most of the hot/fried items were room temperature except for the boiled eggs and soup. Omelette station is good. Excellent fruit selection.
Shower situation is weird in the presidential suites. Be prepared for water everywhere since the rain shower has no curtains, walls.. just open not to mention half the tub is taken over by the fixtures sticking out so there is no way to contain the water within the tub.
Srini
Stayed 3 nights in Sep 2024