Inns in Yunnan

"Exceeded my expectation, 5 star service. Front desk manager Kitty Zhang and her team member Evelyn Wang made my stay perfect. the complimentary suite upgrade, the diverse breakfast, comfort swimming pool. everything is perfect and up to IGH's highest standard. I will definitely go back again. "

"Grand Hyatt has a distinctive design to its architecture. Service from Suzanna was excellent. However, when we booked the guestroom, we used the AI Chat to enquire about a rollaway bed and was informed that it’d be inclusive in the room rate. It was not!! When we brought this up, front desk disclaimed it without even checking. Such miscommunications would not have happened if we were talking to a human and not a chatbot. It wasn’t a good experience. I think Hotels.com should take responsibility for such miscommunications. I have thoughts of not booking via Hotels.com once I’ve made full use of my rewards points. "

"the staff for my check in was excellent"

"Very beautiful view."

"Staff is very nice and helpful, the room is roomy for 3 to 4 peoples. I can walk easily to all area with no problem. I only thinks I found is if you stay during winter or cool season heating is very weak ."

"pillow is good"

"convenient location"

"Overall room cleanliness and size are good, thank you hotel for special arrangements for anniversary. Location - it’s a good walk to the ancient town, but the way back needs to go up slope, so better for ride hailing. Hotel service can be better, hotel staff weren’t too helpful when asked for recommendations of places to eat or certain amenities. "

"Second time staying here, THE place to stay in Kunming. Cheap for what you get, you get more than what you pay for, and the breakfast is excellent. Gym is good too, for a hotel gym. Will stay here again, so should you."