8/10 Good
Philip
24 Nov,2024
Liked: Property conditions & facilities
Great hotel. Wonderful room. Room servicing staff excellent. Restaurant needs a lot of work. The wine was opened and poured without tasting being offered, the food served was cold and had to be sent back to the kitchen, waiting staff didn’t seem to be trained sufficiently for a restaurant that’s trying for ‘fine dining’. No apology was offered for the food being served cold and when, at the end it was said that the service was unacceptable, a ‘we told the kitchen’ was offered by way of justification. The food has the potential to be very good but the restaurant has to address staff/customer interface with requisite training.
Philip
Stayed 3 nights in Nov 2024