8/10 Good
Mario, San Gabriel
Travelled with family
21 Dec,2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful. I would have given it a 5 rating across the board if it wasn't for one exception. When checking out, I encountered an uncomfortable interaction from one of three front desk employees. While waiting my turn to check out, I could over hear a delightful conversation two of your employees were having with a guest. They were offering their assistance in helping solve a minor dilemma. I gladly waited my turn, not a problem. I thought it was a nice gesture from the two of them. When she finally noticed I had been waiting, that cordial gesture seemed to disappear. There was no cordial greeting or the slightest hint of an apology for not noticing me, but a response of, You checking out, yes, I replied. Her response, From this hotel. Now, I consider myself a pretty easy going, a-don't-read-to-much-into-it, type of person, but I
found her tone somewhat demeaning, boardering insulting. I don't mean to rant, but It's truly unfortunate that it happened to be my last encounter with the wonderful staff at the Williamsburg Inn. It's important to remind your employee that every guest deserves to be greeted with a well mannered welcoming like, Hello, how can I be of service, type of attitude, no matter who. I also asked her about the additional resort fee. She replied "did you use the gym, or the valet parking". I stated, No. Well, there are other amenities that are included in the fee. I was ok with her explanations, but her condescending tone needs help.
Mario
Stayed 2 nights in Dec 2024