2/10 Terrible
MARVIN LESTER
Travelled with family
14 Dec,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In August I booked and paid for the Preferred Club Mare Beachfront Bungalow King also known as the "PODS" and was very excited to the vacation and stay at the property that I paid for. I also traveled with another couple who also booked the same property. After 2 months have gone by, I was informed that the "PODS" were not available via the other couple who followed the Facebook group that also complained. I then emailed the reservation team and asked if the PODS were available. I received a reply stating the reservation was CONFIRMED.
Once I arrived at the check-in desk, I was informed the PODS were not available and I would have to stay in a regular resort room which I had no other choice because we had flown into a foreign country and I had nowhere else to stay. I was then offered a free 7-night stay at the actual place I reserved by way of a certificate once I checked out that had to be used within a year. I accepted and went on my way to attempt to enjoy my vacation. Upon checkout, I was told the reservation team is off (not working the weekends) and they would e-mail the certificate to me.
After contacting the lead butler, he assured us the certificate would be sent to us and not to worry. I checked out Saturday DEC 7 2024 and I still have not received the certificate but the couple we traveled with did because they were forced to stay at Zoetry (across the street from Dreams) the same day. By the
MARVIN LESTER
Stayed 6 nights in Dec 2024