Whian Whian Holidays

Very good place to relax and service

We stayed here with kids during a peak event, and it was great. Well located, clean, big apartment, great pool and very well kept.

The property was ok in terms of an average stay. We found cockroaches around the apartment and we were on the 14th level. Also found some mouldy towels in the washer which the cleaners obviously forget to check and clean. The furniture was worn and old, the beds a little hard. It’s was a small space for 2 bedroom and slightly crammed.

Arriving at the Imperial Hotel is wonderful, coming up to the driveway and being immediately welcomed by the doorman, then entering the reception, which was beautiful with festive decorations. There are great facilities; good pool areas, a gym, dining etc. Our rooms were very comfortable with plenty of amenities. There are only a couple of things I noted, that the hotel could really do with a facelift as it is looking a bit tired, particularly the rooms and hallways. The staff were very slow to clear room service trays - there was one at a nearby room to us that lay all day and into the evening and the maids had been to clean rooms (obviously not their jobs to clear the trays but they perhaps could have communicated to the relevant team!) Nonetheless, we did have a comfortable and enjoyable stay here.

Thankyou for our wonderfull stay in our lovely apartment.Fantastic pool facilities easy walk to tram and beach.Would absolutely stay again.The little xmas tree in our lounge room was a treat on our arrival on 23rd December. Joanne & Ian NZ.