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"The number one thing about this property is the staff! They are helpful, compassionate and so professional. This is the best place to stay before cruising out of Southampton. As you can imagine, they are constantly dealing with people who want to check in early after an overnight international flight, or who want to check out late because they can’t board their ship until after noon. They handle it all so well. Dining room was excellent and location allowed for quick walk to High Street and the historic walls. The property is beautifully renovated and very comfortable. "

" Great staff. Very comfortable room "

"Staff always welcoming and helpful."

"Friendly staff,clean room, free tea/coffee/ hot chocolate,free wifi."

"We had a lovely time at the Hilton.We came for the Cricket and found the hotel to be a perfect choice. The Receptionist was very helpful. Room was lovely. We had breakfast and that was really good quality and good value. If your down this way give yourself a real treat and stay at the Hilton West End"

"So convenient for cruise terminals "

"Nice comfy bed and air conditioned room, had a great nights sleep. Staff were very friendly. "

"We were attending a function at the hotel so stayed overnight. The staff were fantastic, so helpful and friendly. The room was comfortable and clean with good shower facility. Great value for money."

"Friendly staff "