West Side Holidays

Communal shower didn’t look clean

Friendly staff, great location (convenient but quiet) comfortable facilities

if you like nightlife, this is the hotel for you. my husband and i enjoyed the lobby bar, rooftop, speakeasy and the nightclub downstairs. our bartenders were friendly, helpful, and the other staff we interacted with were excellent as well. everything is self service, even getting towels etc. the juice bar was out of their signature juice which was disappointing but the food options were good. loved that it was next to a whole foods. they kept our luggage after checkout so we could explore. the room was spotless when we arrived. toilets were a bit uncomfortable. overall enjoyed the experience.

Great location for exploring West Village, Soho and Tribeca. Helpful and friendly staff and a modern clean room with nice rooftop bar too.

Excellent location and the staff (particularly Theodore the doorman and the wait staff in the restaurant) were warm, attentive and professional. Room was very clean and the linens and bed were very comfortable. There were issues, however. The elevators broke twice (in four days) which was unnerving to say the least. I also tried 3 times to call in-room dining one morning but no one answered. On the whole I was left with the impression that good people were trying very hard to keep up but needed more support and some much-needed attention to the facilities themselves.