West Pilton Holidays

Personally I like the breakfasts and Tv size, big and bold to make up for the smaller room and desk. But it's cosy and bed is really comfortable Though one thing that i found it hard to adapt to was the inconsistent shower temperature, out of 4 showers, 2 were ok, 1 was freezing, 1 was boiling

Fantastic place to stay with a family. Would go back.

Great location and wonderful hotel. Will come back for sure.

Excellent hotel, staff all very friendly and accommodating

Virgin Hotels Edinburgh is a unique property in a great location with good facilities. The rooms are modern and clean but extremely small and our so-called castle view room looked out of the staircase of the building opposite with a distant view of Edinburgh castle if you stood in the corner of the room and looked diagonally through the small glass door! Although I appreciated the location, the room was very over-priced for the size and limited view. Perhaps the most disappointing aspect of the visit though were the rather aloof and unhelpful staff. The front desk was usually manned by 2-4 people who stood and chatted among themselves but never interacted with us. They seemed more interested in looking cool than helping guests.Likewise the concierge always seemed to have 2 people standing there who were busy talking to each other but didn't greet guests. The one good interaction I had was with a barman / server in the Eve restaurant who was helpful and friendly and volunteered to carry our meal upstairs even though I came down to order in person. I was also helped by a member of staff after I left behind eyeglasses which needed to be mailed back to me. Overall I was disappointed by the stay.