See all properties

The Ritz-Carlton, Pentagon City

5.0 star property
Luxury hotel connected to a shopping centre in Pentagon City with a 24-hour fitness centre

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Ritz-Carlton, Pentagon City

Exterior
View from property
Property amenity
View from property
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Gym
  • Housekeeping
  • Room service
  • Laundry
The price is S$373
includes taxes & fees
7 Feb - 8 Feb

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed with Sofa bed (Club Lounge Access)

55-inch Smart TV with satellite channels, TV, Netflix

Club Room, 1 King Bed with Sofa bed (Club Lounge Access)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Sofa bed - double
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Corner

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed, Non Smoking, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds (Hearing Accessible)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room, 2 Double Beds (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom

Premium bedding, pillow-top beds, minibar, in-room safe

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
  • 70 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Sofa bed - double
  • 70 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

55-inch Smart TV with satellite channels, TV, Netflix

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Sofa bed - double
Pillow-top bed
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

55-inch Smart TV with satellite channels, TV, Netflix

Executive Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Sofa bed - double
Pillow-top bed
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Corner (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Corner (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

55-inch Smart TV with satellite channels, TV, Netflix

Club Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Sofa bed - double
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier Double Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Double Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Club Double Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Corner (Mobility Accessible, Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Corner (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Corner

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Corner (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed, Corner (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

InterContinental Washington D.C. - The Wharf, an IHG Hotel

Pool
Spa
Pet-friendly
Free WiFi
9.4 out of 10, Exceptional, (1009)
The price is S$377
includes taxes & fees
9 Feb - 10 Feb
InterContinental Washington D.C. - The Wharf, an IHG Hotel
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
1250 South Hayes Street, Arlington, VA, 22202

What's nearby

  • Fashion Center at Pentagon City - 1 min walk
  • Pentagon - 18 min walk
  • Arlington National Cemetery - 3 min drive
  • Lincoln Memorial - 6 min drive
  • White House - 7 min drive

Getting around

  • Pentagon City Station - 1 min walk
  • Washington Union Station - 15 min drive
  • Ronald Reagan National Airport (DCA) - 8 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Shake Shack - ‬1 min walk
  • ‪Matchbox - ‬11 min walk
  • ‪Wiseguy Pizza - ‬2 min walk
  • ‪Chevy's Fresh Mex Restaurants - ‬2 min walk

About this property

The Ritz-Carlton, Pentagon City

Luxury hotel near Fashion Center at Pentagon City
Consider a stay at The Ritz-Carlton, Pentagon City and take advantage of a shopping centre on-site, a garden and dry cleaning/laundry services. The on-site Mediterranean cuisine fine-dining restaurant, Santé, offers breakfast, brunch, lunch, dinner and happy hour. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a bar and a 24-hour gym.
You'll also enjoy perks such as:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • Express check-out, express check-in and free newspapers
  • A front desk safe, a lift and smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All 365 rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with designer toiletries and shower/bath combinations
  • 55-inch Smart TVs with Netflix and premium channels
  • Wardrobes/cupboards, on-request microwaves and free infant beds

Languages

Arabic, Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 59 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 32 for adults and USD 16 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Santé

Things to do

  • 24-hour gym
  • Shopping centre

Family friendly

  • Free cot
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • 17,000 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Netflix

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Microwave on request
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per stay.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately USD 32.00 for adults and from USD 16.00 for children
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 59 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: USD 50 per stay
  • Rollaway bed fee: USD 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pentagon City Ritz-Carlton
Pentagon Ritz-Carlton
Ritz-Carlton Pentagon
Ritz-Carlton Pentagon City
Ritz-Carlton Pentagon City Arlington
Ritz-Carlton Pentagon City Hotel
Ritz-Carlton Pentagon City Hotel Arlington
Arlington Ritz-Carlton
Ritz Arlington
Ritz Carlton Pentagon City
Ritz-Carlton Arlington
The Ritz-Carlton Pentagon City Hotel Arlington
The Ritz-Carlton, Pentagon City Hotel
The Ritz-Carlton, Pentagon City Arlington
The Ritz-Carlton, Pentagon City Hotel Arlington

Frequently asked questions

Is The Ritz-Carlton, Pentagon City pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Ritz-Carlton, Pentagon City?

As of 31 Jan,2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Pentagon City on 7 Feb,2025 start from S$373.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Ritz-Carlton, Pentagon City?

Valet parking is available for USD 59 per day.

What time is check-in at The Ritz-Carlton, Pentagon City?

Check-in start time: 4 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Ritz-Carlton, Pentagon City?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Ritz-Carlton, Pentagon City located?

Located in Pentagon City, this luxury hotel is within 1 mile (2 km) of Fashion Center at Pentagon City, Arlington National Cemetery and Pentagon. National Mall and Lincoln Memorial are also within 3 miles (5 km). Pentagon City Station is only a 2-minute walk and Pentagon Transit Center Station is 13 minutes.

The Ritz-Carlton, Pentagon City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 716 out of 1002 reviews" "
Rating 8 - Good. 160 out of 1002 reviews" "
Rating 6 - Okay. 61 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the beds were hard and didint have toppers
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
There’s a wonderful gentleman there by the name of Solomon. What a great ambassador for the Ritz Carlton. He makes your stay worth coming back. What a gentleman he’s so good he could open his own hotel chain called Solomons. Thank you for the wonderful day Rich Carlton
Stayed 3 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer, Winchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Property is luxurious and restaurant was superb.
Stayed 1 night in Jan 2025

10/10 Excellent

Karis Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for a stay moment with my 😍.
Stayed 1 night in Jan 2025

10/10 Excellent

Emily

Stayed 1 night in Jan 2025

10/10 Excellent

LeeAnn

Stayed 3 nights in Nov 2024

10/10 Excellent

Reed, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Clare

Liked: Amenities, property conditions & facilities
Great!
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing. The check in process was flawless!
Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to detail, Great surprise on my birthday’s staying!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Emanuel, Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
excellent location close to the metro and located within the Pentagon city mall
Stayed 2 nights in Dec 2024

4/10 Poor

Donald, Hopkinsville

Stayed 1 night in Nov 2024

6/10 Okay

edward

Travelled with family
Liked: Cleanliness, staff & service, amenities
Older hotel . The TV never worked during our 4 day stay . The shower drain slow with water accumulating. Great staff and valet parking .
Stayed 4 nights in Nov 2024

4/10 Poor

Rewa C., Milwaukee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel rooms are in need of significant maintenance, as they feel old and run down. The toilet struggled to flush properly, which was quite inconvenient. After turning off the sink, there was an odd noise from the water pipes. We were disappointed with the buffet this year, as it didn’t live up to our expectations from last time. I wanted to highlight a few points that could use attention.
Stayed 2 nights in Nov 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was exceptional in their service, professionalism, and courtesy. The security and valet service were an extra plus. I also enjoyed the shopping mall connected to the hotel property.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher, Big Horn

Stayed 4 nights in Oct 2024

8/10 Good

James, Nashville

Stayed 3 nights in Oct 2024

2/10 Terrible

Kimberly, West Orange

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property never shared that they had an ongoing issue with their heating system. The room was freezing although the heating controls indicated that it should be warm. We called the front desk more than 4 times for help, but there was no answer. At 3:30a.m. we had to go to the front desk because the cold room temperature was unbearable. We had to wait for the cleaning person to find the front desk person, who told us that he would send maintenance to our room. The maintenance person arrived with a space heater for our room and explained that the main heater for the entire building had been broken for several days, which was later confirmed by hotel management. Our room cost $500 per night. At this price-point, and the quality that The Ritz-Carlton is supposed to represent, rooms should not have to have space heaters for warmth and the front desk personnel should be able to be reached 24-hours. Several years ago we had an issue at this exact hotel, and chose to try again since so much time passed. We made a HUGE mistake. Minimally, customers should be made aware of severe issues known to management prior to booking.
Stayed 1 night in Oct 2024

6/10 Okay

luisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overrall the property/staff/service was great. My friends and I stayed here because we were running the Marine Corps Marathon. The "complimentary" coffee didnt start until 630 am Due to an earlier start of our day because of the marathon we asked if coffee could be accessible a little earler, we were told no but we could order room service and have it delivered or a fee. We paid $26 for 3 coffees! Coffee that would be "complimentary" less rhan an hour later? Its not about the money..just the principle.
Stayed 5 nights in Oct 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Amazing stay. Very friendly and accommodating staff. Wonderful experience
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Arshad

Liked: Cleanliness, staff & service, property conditions & facilities
Just a one night stay buoy was wonderful The breakfast was amazing
Stayed 1 night in Oct 2024