2/10 Terrible
Jai
Travelled with partner
6 Jan,2024
Disliked: Staff & service, amenities, property conditions & facilities
Our stay was such a disappointment, not only because the property has so much potential but because the staff really tried hard to be helpful.
Unfortunately, the place is very poorly run. The staff, as friendly as they are, barely speak any English. Their uniforms are also dirty.
The room, as much potential as it has, is falling apart. Windows don't close properly, showers have no pressure and the toilet barely flushes.
Mosquito nets are also full of holes, rendering them useless. We also only found used toiletries in the bathroom. There was also no bannister on the staircase down to the room, with a fairly violent drop if one were to fall off the edge (which can be easily done).
The staff, while friendly, are also not particularly conscientious. Dangerous driving from the hotel meant we almost had a collision on at least two occasions (even trying to overtake another Lelewatu vehicle en-route). The golf cart down to the rooms was also overloaded and didn't feel safe but the poor English skills made it practically impossible to communicate this.
There is also no manager on site (they're based in Bali), which means problems are almost impossible to resolve. In any case, said manager also doesn't speak English.
Said management also appears to be deleting reviews on Google (of which I have screenshots).
The quality of the food is very poor; a bread basket that came with breakfast is made up of cheap local rolls that are stale and dry, having more in common with cheap pre-slice
Jai
Stayed 3 nights in Jan 2024