6/10 Okay
Luke, Maidstone
Travelled with family
13 Jan,2025
Disliked: Staff & service, amenities, property conditions & facilities
The property is conveniently located right next to the train station and gondola, but that's probably the only thing it's got going for it. The general condition and overall service of the hotel is not up to much. The staff seem to make excuses for this by saying that the hotel is very old. Well, that maybe true, but that doesn't account for the lack of general maintenance. We only stayed for 1 night, but during our stay we encountered several problems. First of all one of our beds wasn't made after we checked in, so we had to return to reception, much to the annoyance of the staff member on the desk. There didn't appear to be any working telephone in the room, so we weren't able to call down for assistance. The downstairs bar and lounge does look very elegant giving the feel of regal sophistication. But don't be fooled. On the day we left I attempted to order an Irish coffee at the bar and got told a flat "no" because they "don't know how to do that"... I said I could make one myself if they just gave me a cup of coffee and some whiskey, but I immediately regretted that decision due to the fact that even though they charged bar prices for the coffee, they just used an automated machine to make it. When I attempted to pay for the drinks this turned into another drama as I was told that the till had been locked by a member of staff from the previous day so I had to wait around for about half an hour before that could get sorted. Pay a bit more to stay at the Scandic next door.
Luke
Stayed 1 night in Dec 2024
