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The Lakes Rookley

3.5 star property
Hotel in Ventnor with seasonal outdoor pool and indoor pool

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Lakes Rookley

Private kitchen
Bed sheets
Property grounds
Private spa tub
Bed sheets

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Laundry
  • Pool
  • Pet-friendly
  • Kitchen
  • Parking included

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Exclusive Island Cottage 6 Berth 3 Bed Pet Free MS

Flat-screen TV

Exclusive Island Cottage 6 Berth 3 Bed Pet Free MS

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
Hairdryer
Microwave
Oven
Electric kettle
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for Indulgent Island Cottage 4 Berth

Bed sheets

Indulgent Island Cottage 4 Berth

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premium Cottage 2 (Hot tub)

Bed sheets

Premium Cottage 2 (Hot tub)

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Exclusive Lakehouse

Living area

Exclusive Lakehouse

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premium Lakeside Cottage 2 (Hot tub)

Bed sheets

Premium Lakeside Cottage 2 (Hot tub)

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for 6 Berth Superior Caravan 3 Bed A

Flat-screen TV

6 Berth Superior Caravan 3 Bed A

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for Exclusive Island Cottage 6 Berth 3 Bed with Hot Tub MS

Flat-screen TV

Exclusive Island Cottage 6 Berth 3 Bed with Hot Tub MS

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
2 bathrooms
Hairdryer
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for Superior Caravan 2 (Pet friendly)

Flat-screen TV

Superior Caravan 2 (Pet friendly)

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Mobile Home

Bed sheets

Superior Mobile Home

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Microwave
Oven
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Exclusive Island Cottage 6 Berth 3 Bed with Hot Tub MS Pet Free

Bed sheets

Exclusive Island Cottage 6 Berth 3 Bed with Hot Tub MS Pet Free

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
2 bathrooms
Hairdryer
Private bathroom
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for 6 Berth Superior Caravan 3 Bed Pet Free A

Flat-screen TV

6 Berth Superior Caravan 3 Bed Pet Free A

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for 4 Berth Luxury Caravan with Hot Tub Pet Free

Flat-screen TV

4 Berth Luxury Caravan with Hot Tub Pet Free

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for 6 Berth Luxury Caravan 3 Bed with Hot tub

Flat-screen TV

6 Berth Luxury Caravan 3 Bed with Hot tub

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Private bathroom
Hairdryer
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for Premium Cottage 3 Hot Tub (Pet friendly)

Flat-screen TV

Premium Cottage 3 Hot Tub (Pet friendly)

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
2 bathrooms
Hairdryer
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for Premium Plus Caravan 3 (Hot tub)

Terrace/patio

Premium Plus Caravan 3 (Hot tub)

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
2 bathrooms
Hairdryer
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for 4 Berth Superior Caravan

Bed sheets

4 Berth Superior Caravan

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Exclusive Island Cottage 6 Berth 3 Bed MS

Flat-screen TV

Exclusive Island Cottage 6 Berth 3 Bed MS

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
2 bathrooms
Hairdryer
Private bathroom
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for Indulgent Island Cottage 4 Berth Pet Free

Bed sheets

Indulgent Island Cottage 4 Berth Pet Free

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Indulgent Island Cottage 4 Berth with Hot Tub

Bed sheets

Indulgent Island Cottage 4 Berth with Hot Tub

Highlights

Private hot tub
Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premium Lakeside Cottage 2

Bed sheets

Premium Lakeside Cottage 2

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Comfort Mobile Home

Bed sheets

Comfort Mobile Home

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premium Mobile Home

In-room dining

Premium Mobile Home

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Mobile Home

Bed sheets

Superior Mobile Home

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Microwave
Oven
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for 6 Berth Comfort Caravan 3 bed

Fridge, microwave, oven, stovetop

6 Berth Comfort Caravan 3 bed

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for 4 Berth Superior caravan Pet Free

Flat-screen TV

4 Berth Superior caravan Pet Free

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Caravan 3

Flat-screen TV

Superior Caravan 3

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for 4 Berth Luxury Caravan Pet Free A

Flat-screen TV

4 Berth Luxury Caravan Pet Free A

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premium Apartment, 2 Bedrooms

Bed sheets

Premium Apartment, 2 Bedrooms

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
2 bathrooms
Hairdryer
Private bathroom
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for 6 Berth Comfort Caravan 3 bed, Pet free

Bed sheets

6 Berth Comfort Caravan 3 bed, Pet free

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
3 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for Premium Caravan 2

Bed sheets

Premium Caravan 2

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About the area

Map
Main Rd, Rookley, Ventnor, England, PO38 3LU

What's nearby

  • Carisbrooke Castle - 5 min drive
  • Seaclose Park - 8 min drive
  • Ryde Pier Head Terminal - 18 min drive
  • Shanklin Beach - 22 min drive
  • Ventnor Beach - 28 min drive

Getting around

  • Ryde St John's Road Station - 14 min drive
  • Southampton (SOU) - 91 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪Ozze's Plaice - ‬8 min drive
  • ‪Eight Bells Inn - ‬6 min drive
  • ‪Tamarind - ‬6 min drive
  • ‪Burger King - ‬7 min drive

About this property

The Lakes Rookley

Property highlights
At The Lakes Rookley, you can look forward to a terrace, a garden and a playground. In addition to an arcade/games room and laundry facilities, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool
  • Free self-parking
  • Smoke-free property, ATM/banking services and meeting rooms
  • Guest reviews say great things about the helpful staff
Extra conveniences in all rooms include:
  • Baths or showers and hairdryers
  • Kitchens, fridges and microwaves

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Archery
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Spa tub

Family friendly

  • Arcade/game room
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • ATM
  • Laundry facilities

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

More

  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

The front desk is open Monday - Sunday (9:00 AM - 5:00 PM)
Front desk staff will greet guests on arrival
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 11 December to 8 February:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 60.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: GBP 60.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
The seasonal pool will be open from May to September
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Lakes Rookley Hotel Ventnor
Lakes Rookley Ventnor
Lakes Rookley
The Lakes Rookley Hotel
The Lakes Rookley Ventnor
The Lakes Rookley Hotel Ventnor

Frequently asked questions

Does The Lakes Rookley have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. The swimming pool is closed seasonally each year from December 11 until February 8.

Is The Lakes Rookley pet-friendly?

Yes, The Lakes Rookley allows dogs (limit 2 total). There's a fee of GBP 60.00 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Lakes Rookley?

Self-parking is free at this property.

What time is check-in at The Lakes Rookley?

Check-in start time: 4:00 PM; check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at The Lakes Rookley?

Checkout is at 10:00 AM.

Where is The Lakes Rookley located?

Situated in Ventnor, this hotel is 1.3 mi (2.1 km) from Isle of Wight Area of Outstanding Natural Beauty and 1.9 mi (3.1 km) from Godshill Model Village. Carisbrooke Castle and Robin Hill are also within 6 miles (10 km).

The Lakes Rookley Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 87 out of 147 reviews" "
Rating 8 - Good. 36 out of 147 reviews" "
Rating 6 - Okay. 14 out of 147 reviews" "
Rating 4 - Poor. 7 out of 147 reviews" "
Rating 2 - Terrible. 3 out of 147 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious
Stayed 3 nights in Nov 2024

4/10 Poor

Tyrone

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2024

6/10 Okay

Mark

Liked: Cleanliness
Stayed 4 nights in Aug 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
The caravan was well presented and clean. The resort was an ideal place to base our holiday and was within easy reach of all the places of interest we wanted to visit. Facilities at the resort were good but if you want to use the swimming pool book your slot when you arrive as there is limited availability. The co-op store just across the road from the resort is extremely useful for those essentials you have either forgotten or need. I advise taking some oven gloves if you intend to cook as these are not supplied.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had an on suite which i didn't expect. I cant find fault with anything, it was lovely.
Stayed 3 nights in Jul 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples week away
Me & My partner stayed here on 8/7/24 - 14/7/24 6 nights. Check in was excellent and friendly staff. We had a brilliant stay the accommodation which was a caravan with a hot tub was so lovely, clean had everything we needed. The patio was well kept the view was lovely & the hot tub was at the right temperature when we arrived the caravan was roomy was really lovely. The Monday night we went to the Lakeside bar & eatery we both had a 3 course meal it was absolutely delicious definitely recommend the cocktails were amazing friendly helpful staff didn't have to wait long between each courses good value for money. We did kayaking a few of the days which was epic such a laugh the young lifeguards were friendly and helpful especially when my sister brought my Autistic Nephew they helped him and had a friendly talk and laughter at the end whilst getting our shoes on my nephew absolutely loved it especially talking to the lifeguards he absolutely loved kayaking unfortunately i didn't get the names of the lifeguards but they were the same ones each time when we went kayaking. I got a phone call the 2nd day to ask if everything was fine and if we needed anything which was really good of them to ask everything was fine and didn't need anything. We have been coming for the past two years. This is the 2nd time this year hopefully be coming again October. Thank you for such a lovely week away. I always recommend you guys to family/friends Brilliant place to stay 10+ stars on all services
Stayed 6 nights in Jul 2024

10/10 Excellent

James, Stanway

Stayed 3 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Chilled place to stay.
Beautiful grounds, the lake enlightens the site, especially when lit of an evening. Loved my Caravan, Clean, modern & had a very comfortable bed. Plenty of room. All the facilities you need on this site too. The staff were so friendly & helpful. This place is Central to all routes to visit the surrounding area’s. I will definitely stay at lakes Rookley again.
Stayed 3 nights in May 2024

10/10 Excellent

lizanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing! Simply the best
Stayed 3 nights in Feb 2024

6/10 Okay

Mark

Stayed 3 nights in Feb 2024

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Great value for money
The caravan itself was beautiful. There were a lack of cookware though which was frustrating - predominantly no oven gloves, oven trays or saucepans/ frying pans. Luckily we brought a tray and frying pan with us just incase. The bed was VERY soft which caused me a lot of problems but will probably be suitable for many. There were no coffee tables in our caravan either which was frustrating but we could see that other caravans did have them. The site itself wonderful. You couldn’t ask for a better location to access the whole island’s attractions. The food in the restaurant, while a little pricy, was brilliant. Being able to bring our dogs was great and they loved walking round the lake and surround areas. We didn’t spend a lot of time in the caravan itself preferring to explore. The local pubs are phenomenal and all within a few mins drive. We will definitely come back again but will probably pay a bit more for a better caravan or chalet next time
Food in restaurant
Double Bedroom
Living space
Stayed 7 nights in Feb 2024

8/10 Good

Ludivine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and relaxing, just what we needed. Clean accommodation although sofa was a bit uncomfortable, cushions would help,but would definitely stay again. Rookley is very well maintained and staff are very welcoming.
Stayed 7 nights in Jan 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely cottage for a couple of nights, so spacious, comfortable, and functional. Wish I could have stayed longer and really made the most of it. Will definitely be back.

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities, room comfort
Easy check in and good communication from them prior to arrival. Cottage was comfortable, warm and peaceful. The hairdryer is listed as being included in the room, but it’s not *in* the room. You will need to give a deposit at reception and they’ll hand one over. Cash only deposit, and they don’t have ATMs on site - seems like a silly unnecessary inconvenience. They also text AND emailed about marketing to buy a caravan during our 3 day stay which seems a bit overkill. Shower pretty powerful and TV selection decent. Didn’t use any of the main facilities on site. Well located for everything on the island, I don’t think we drove more than 20 minutes to get anywhere which was handy.
Stayed 3 nights in Nov 2023

4/10 Poor

Russell

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Gone down hill
I have stayed here at various times over the last 5 years and have really enjoyed it. The club house was always superb and the cottages were well equipped clean and comfortable. This time because of an error in booking we had a static at the end of the park. The first night we ordered a takeaway only to find we had 2 forks. We called reception and some were delivered. The following morning we went to do a cooked breakfast. We had 1 baking tray. No grill pan and only 4 plates. There was no starter pack containing a cloth, washing up liquid etc so I had to walk to the co-op. All of these things were in order in my previous visits. The beds are so uncomfortable I could t sleep. The sofas are basically a cushion on a wooden board and are also really uncomfortable, the TV was really bad also. I loved my time in the Isle of Wight, but hated every moment in this site. No entertainment for the kids which they loved on previous occasions.. reception closes at 4:30pm… The only thing that amused me was how the flooding of the site was dealt with. A person stood on a pallet truck trying to move a railway sleeper with a rake to unblock the road…
Stayed 4 nights in Oct 2023

10/10 Excellent

Mark

Stayed 2 nights in Oct 2023

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Hardik

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All good , reception staff all good
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
The caravan was clean and comfortable. Any issues we had during the stay were dealt with efficiently. The desk staff were friendly, polite and helpful. Ideas for improvement: The addition of a frying pan and baking tray would be helpful. An additional bin bag to help with recycling sorting.
Stayed 5 nights in Oct 2023

6/10 Okay

Claire

Travelled with family
Liked: Cleanliness, room comfort
No amenities as mentioned… no soap!
Arrived to a lady who eye rolled me on check in at the bar, even though they were aware of me arriving after 8pm. Was told if I couldn’t find accommodation to call reception (but they close at 5pm..). Found our caravan, to find the door wide open and an inside light on… not what I expected to be quite honest. No instructions for heating/ hot water or even the oven etc… No towels (just a bath mat) no hairdryer, 2 glasses in the kitchen (wine glasses were there but children are a nightmare with those), and no pizza cutter or oven glove. Not even one basic soap/ hand wash for a sink…. Hotels.com stated towels and a hairdryer would be in our caravan. So maybe that needs removing for others to see in future. It was clean in general, tv is ever so basic, I had to tether WiFi which isn’t the end of the world. Would I stay here again? Probably not. White cliff bay was much better overall. Just a bit disappointed. Not ideal when you haven’t got what was told the caravan had. But the silver lining, was the fake fire (no heat) - did look nice of an evening.
Stayed 4 nights in Oct 2023

8/10 Good

paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing weekend, will be back again
Stayed 2 nights in Oct 2023