8/10 Good
Julien
Travelled with family and small children
14 Aug,2024
Liked: Cleanliness, staff & service, amenities
We reserved at Castel Novel and also had made a restaurant booking on a Monday evening (confirmed by email) hoping to enjoy the tasting menu on offer.
Unfortunately we were informed that the restaurant wasn’t open on Mondays and were directed to a nearby restaurant (La Caleche in Varetz).
Sadly the offer was very different to what we were expecting as instead of a fine dining experience, we had to choose from the table d’hôte menu made of:
- Steak Haché /Frites
- Fish and chips
- Galette complete (Ham and egg)
- Dish of the day (they ran out so I couldn’t try)
Followed by:
Tiramisu, Creme Brûlée, Ice Cream or Tarte aux noix.
If you ask from sauces, please make sure that you check the use by date, the mustard sachets from the pot were out of date.
What a disappointment!!! If I knew I will have booked another establishment for our last fine dining experience.
The hotel itself still very pleasant despite finding in the corridor when we checked in our room: linen bags and rubbishes not to mention the 2 buckets collecting water from the celling (this is only a maintenance issue that cannot be hold agains the premises).
I am very surprised that the restaurant is closed on Mondays during July and August as I am sure the 30 odds guests who stayed that night will have dine at Castel Novel restaurant.
In another hand, the receptionist was very pro active and eased our stay with professionalism.
Julien
Stayed 1 night in Aug 2024
