6/10 Okay
Barbara
Travelled with family
24 Jan,2025
I have stayed here many times, everytime I travel to Vancouver. The rooms are clean, reception smells fabulous. Has a good vibe.
This time I got an Expedia deal, for a superior room, 185ft L shaped, per Expedia images and description. We definitely did not receive this, we received a, classic 150ft room, as per image and description on Expedia website. The lady at reception insisted it was same size as L shape. They could not move us as no L shape was available. We looked at L shape in person, clearly not the same as room we had.
Now I know I got a bargain deal with Expedia, so got put to bottom of list when it came to the room shown by Expedia. Disappointed, as I love this hotel, have stayed her many time over the years. It has left me with a negative impression of hotel.
Barbara
Stayed 3 nights in Jan 2025