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Empress Palace Hotel

4.0 star property

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Photo gallery for Empress Palace Hotel

Shared kitchen facilities
Front of property – evening/night
Living area
1 bedroom, individually decorated, individually furnished, desk
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Kitchen
  • Air conditioning
  • Parking included
  • Laundry
  • Free WiFi
The current price is S$196
includes taxes & fees
29 Jun - 30 Jun

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Elite Suite, 1 Bedroom, Ensuite

1 bedroom, individually decorated, individually furnished, desk

Elite Suite, 1 Bedroom, Ensuite

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized fridge/freezer
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

1 bedroom, individually decorated, individually furnished, desk

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized fridge/freezer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room

Living area

Basic Room

Highlights

Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized fridge/freezer
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Honeymoon Studio Suite

1 bedroom, individually decorated, individually furnished, desk

Honeymoon Studio Suite

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 Queen Bed, Garden View

1 bedroom, individually decorated, individually furnished, desk

Basic Room, 1 Queen Bed, Garden View

Highlights

Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized fridge/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

1 bedroom, individually decorated, individually furnished, desk

Family Suite

Highlights

Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized fridge/freezer
  • Sleeps 7
  • 1 Single Bed, 1 Queen Bed and 1 Single Bunk Bed

View all photos for Honeymoon Suite, 1 Bedroom

1 bedroom, individually decorated, individually furnished, desk

Honeymoon Suite, 1 Bedroom

Highlights

Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized fridge/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, Balcony, Garden View

1 bedroom, individually decorated, individually furnished, desk

Grand Room, Balcony, Garden View

Highlights

Balcony
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • Sleeps 6
  • 2 King Beds

View all photos for Family Room, 1 Bedroom, Refrigerator & Microwave, Courtyard Area

1 bedroom, individually decorated, individually furnished, desk

Family Room, 1 Bedroom, Refrigerator & Microwave, Courtyard Area

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized fridge/freezer
  • Sleeps 8
  • 2 King Beds and 2 Single Beds

View all photos for Economy Room

1 bedroom, individually decorated, individually furnished, desk

Economy Room

Highlights

Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized fridge/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Room, 1 Queen Bed, Non Smoking, Courtyard View

1 bedroom, individually decorated, individually furnished, desk

Economy Room, 1 Queen Bed, Non Smoking, Courtyard View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized fridge/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

1 bedroom, individually decorated, individually furnished, desk

Luxury Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Full-sized fridge/freezer
  • Sleeps 4
  • 2 Queen Beds
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About the area

Map
12788 Ross Place, 1, Surrey, BC, V3V6E1

What's nearby

  • Holland Park - 4 min drive - 2.6 km
  • Guilford Town Centre - 8 min drive - 6.6 km
  • Hard Rock Casino Vancouver - 13 min drive - 11.4 km
  • Lougheed Town Centre - 15 min drive - 12.8 km
  • Metropolis at Metrotown - 18 min drive - 15.0 km

Getting around

  • King George Station - 4 min drive
  • Pitt Meadows Maple Meadows Station - 27 min drive
  • Pitt Meadows, BC (YPK) - 29 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬2 min drive
  • ‪The Samosa House - ‬14 min walk
  • ‪Donegal's Irish House - ‬3 min drive
  • ‪Kerala Kitchen - ‬3 min drive

About this property

Empress Palace Hotel

Upscale guest house in the city centre
A terrace, a garden and a playground are just a few of the amenities provided at Empress Palace Hotel. In addition to dry cleaning/laundry services and a fireplace in reception, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Express check-out, wedding services and outdoor furniture
  • A TV in reception and smoke-free property
Room features
All rooms are individually furnished, and have comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and separate sitting areas.
Extra conveniences in all rooms include:
  • Heated floors, baths or showers and free toiletries
  • Private fenced gardens, wardrobes/cupboards and separate sitting areas

Languages

Arabic, English, Farsi, Hindi

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6.2 out of 10, 2,550 reviews
The price is S$215
includes taxes & fees
1 Jul - 2 Jul
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 3 metres
  • Street parking available
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)

Things to do

  • Playground
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Playground

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • No lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance

More

  • Communal living room
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Heated bathroom floor
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Shared kitchen access

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area
  • Shared accommodation

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 49.00
Late check-in subject to availability
Late check-in fee: USD 49 for check-in between 11:30 PM and 2:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 49
Express check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of USD 29 per pet, per day (maximum of USD 4 per stay), plus a one-off cleaning fee of USD 20 and a deposit of USD 100 per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 150 per accommodation, per stay
  • Cash Breakage deposit: USD 50 per stay
  • Cleaning fee: USD 39 per accommodation, per stay.
  • Administrative fee: USD 29 per accommodation, per night
  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 100 per day
  • Pet fee: USD 29 per pet, per day (maximum USD 4 per stay) plus a one-off USD 20 cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-in fee: USD 49 for check-in between 11:30 PM and 2:30 AM
  • Late check-out fee: USD 49 (subject to availability)
  • Electricity fee: USD 5 per night
  • Heating fee: USD 5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Empress Palace Hotel Surrey
Empress Palace Hotel Guesthouse
Empress Palace Hotel Guesthouse Surrey

Frequently asked questions

Is Empress Palace Hotel pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 100 per day and a fee of USD 29 per pet, per day. A cleaning fee of USD 20 also applies. Service animals are exempt from fees.

How much does it cost to stay at Empress Palace Hotel?

As of 25 Jun, 2025, prices found for a 1-night stay for 2 adults at Empress Palace Hotel on 29 Jun, 2025 start from S$196.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Empress Palace Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Empress Palace Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Early check-in is available for a fee of USD 49.00 (subject to availability). Late check-in is available from 11:30 PM to 2:30 AM for a fee of USD 49.

What time is check-out at Empress Palace Hotel?

Checkout is at noon. Late checkout is available for USD 49 (subject to availability).

Where is Empress Palace Hotel located?

Located in the heart of Surrey, this guesthouse is within 2 miles (3 km) of Taj Park Convention Centre, Holland Park and Central City Shopping Centre. Bear Creek Park and Surrey Arts Centre are also within 3 miles (5 km).

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Empress Palace Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 97 out of 136 reviews
Rating 8 - Good. 4 out of 136 reviews
Rating 6 - Okay. 1 out of 136 reviews
Rating 4 - Poor. 4 out of 136 reviews
Rating 2 - Terrible. 30 out of 136 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Loved it They have economic type room and VIP I suggest you book Suites Safe location and close to airport
Stayed 1 night in May 2025

10/10

Perfect for couples or family It was majestic inside the palace area We could book cheeper in back side no access to palace though
Stayed 1 night in Jun 2025

10/10

It was a beautiful family hood area I can say my boy friend liked it as they could drive me daily to shop Clean and quiet Cheaper then hotel
Stayed 1 night in Jun 2025

10/10

Highly highly recommendable
Stayed 1 night in Jun 2025

10/10

We felt very good at that place We are sure we book again It is a mini boutique hotels with all types of rooms or suites to book as of clients budget We chose economic type with a shared bath for two rooms It was a peaceful experience
Stayed 1 night in May 2025

10/10

We will return back to book it again
Stayed 1 night in Jun 2025

10/10

It us our third time booking here and we saw much more upgrade each time Place us a palace and so much if respected clients coming as we saw It is not a hotel hotel but a palace being used as hotel Very good price
Stayed 1 night in Jun 2025

10/10

We got as we booked and paid on arrival by e transfer They work from 3 to midnight
Stayed 3 nights in Jun 2025

10/10

We got the suite as we booked for Price was as what we received on our email by Expedia We paid on arrival and found it a very perfect suite
Stayed 1 night in Jun 2025

10/10

We are super delighted to find the Perfect place for our long stays Private suite we booked was on the top level with super unique Egyptian design Very good lady who host us Price was as listed in our email We paid on person by cash
Stayed 1 night in Jun 2025

10/10

Honestly I can not find any negativity We paid cash and it was super nice property as of our feature request
Stayed 1 night in Jun 2025

2/10

They asked for cash upon check in
Stayed 2 nights in May 2025

10/10

Comfy beddings Spacious Free parking and WIFI Great location Best for value
Stayed 1 night in Feb 2025

10/10

It was agood suite we booked on top level Base level are economic with shared bath between two room and small size Book suites in my opinion They provide free parking when you book suites sometimes on premise We booked three weeks and each week in different room to try the palace So we know the best parts is located on top level We will book it again when we get back to the city
Stayed 1 night in May 2025

10/10

Suggesting it Good mansion hotel
Stayed 1 night in Feb 2025

2/10

This is my first and last visit here!I wouldn't advise it.
Stayed 1 night in May 2025

10/10

In my opinion, it was amazing I felt I am royalty. I booked a private suite with two queen bed that was called Royal Majesty the prince, the walls and bedding’s walls decorated in turquoise purple. It was super stunning amazing thanks for their hospitality, exceptional they provided free parking and free Wi-Fi in the room even the hard amenities in the kitchen in front of the room and living room. Everything was quiet and we had a pleasure to meet the prince also
Stayed 1 night in May 2025

10/10

Economy room had a shared bathroom for two rooms but it was fine with us as we wanted only for few hours Location is perfect
Stayed 1 night in Feb 2025

10/10

We will return and book for spring weekend for our family again
Stayed 1 night in Feb 2025

10/10

Wonderful
Stayed 1 night in Mar 2025

10/10

The location was very close to shopping mall There was a buss stop in few meters distance to guest palace house Great hospitality great atmosphere Good price Very neat
Stayed 1 night in Jan 2025

2/10

Difficult to actually get into the building (it's not a hotel, it's a house that's been converted into rooms) but when we finally did the owner was very abrupt and insisted on payment immediately and raised the price, room was dirty, roach traps under bed, had to share bathroom with another family, couldn't wait to leave
Stayed 1 night in May 2025

2/10

Way to expensive not the price i was first told! Not much convenient parking.no amenities ,,communal amenities ,shared bathrooms.not "a palace"! No tv,fridge or microwave coffeemaker in room!! Is not a hotel but a large house ,divided into rooms! Took no photos!??.just didnt want to remember the experience or ever go back!? Will not recommend ever!!!
Stayed 2 nights in Jun 2025

4/10

This was not what I’d hoped we would be. The rooms were small and there were no toiletries. The pictures were very misleading and there wasn’t much to do around there. Also, my price was higher than advertised and I had to pay in cash.
Stayed 1 night in May 2025

10/10

Wonderful property Empress hotel is one of greatest place we have ever been hosted Biggest mansion and equipped with fast Free WIFi Free parking 🅿️ Garden Kitchenette Great Ac Comfortable beds More than that very very easy access to anywhere we aimed to go Buss stop is alongside property line Good pricing and hospitality was
Stayed 1 night in Feb 2025