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Empress Palace Hotel

4.0 star property
Explore an urban retreat where playfulness meets relaxation. Get cozy by the fireplace or plan an unforgettable wedding amidst beautiful gardens.

Choose dates to view prices

Photo gallery for Empress Palace Hotel

Reception
Front of property – evening/night
Private kitchen
Private kitchen
Down duvets, individually decorated, individually furnished, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking available
  • Air conditioning
  • Kitchen
  • Laundry
  • Free WiFi
The current price is S$180
includes taxes & fees
18 Feb - 19 Feb

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Elite Suite, 1 Bedroom, Ensuite

Down duvets, individually decorated, individually furnished, desk

Elite Suite, 1 Bedroom, Ensuite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Down duvet
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Down duvets, individually decorated, individually furnished, desk

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Down duvet
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Studio Suite

Bathroom

Honeymoon Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Down duvets, individually decorated, individually furnished, desk

Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Down duvet
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Down duvets, individually decorated, individually furnished, desk

Family Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Down duvet
  • Sleeps 7
  • 1 Single Bed, 1 Queen Bed and 1 Single Bunk Bed

View all photos for Honeymoon Suite, 1 Bedroom

Down duvets, individually decorated, individually furnished, desk

Honeymoon Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Down duvet
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, Balcony, Garden View

Down duvets, individually decorated, individually furnished, desk

Grand Room, Balcony, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 6
  • 2 King Beds

View all photos for Family Room, 1 Bedroom, Refrigerator & Microwave

Down duvets, individually decorated, individually furnished, desk

Family Room, 1 Bedroom, Refrigerator & Microwave

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Down duvet
  • Sleeps 8
  • 2 King Beds

View all photos for Economy Room

Down duvets, individually decorated, individually furnished, desk

Economy Room

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Down duvets, individually decorated, individually furnished, desk

Luxury Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Down duvet
  • Sleeps 4
  • 2 Queen Beds

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  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
7.0 out of 10, Good, 1,000 reviews
The price is S$141
includes taxes & fees
24 Feb - 25 Feb
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About the area

Map
12788 Ross Place, 1, Surrey, BC, V3V6E1

What's nearby

  • Holland Park - 3 min drive
  • Guilford Town Centre - 9 min drive
  • Hard Rock Casino Vancouver - 15 min drive
  • Lougheed Town Centre - 16 min drive
  • Metropolis at Metrotown - 20 min drive

Getting around

  • King George Station - 4 min drive
  • Pitt Meadows Maple Meadows Station - 27 min drive
  • Pitt Meadows, BC (YPK) - 29 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬2 min drive
  • ‪The Samosa House - ‬14 min walk
  • ‪Donegal's Irish House - ‬3 min drive
  • ‪Kerala Kitchen - ‬3 min drive

About this property

Empress Palace Hotel

Upscale guest house in the city centre
A terrace, a garden and a playground are just a few of the amenities provided at Empress Palace Hotel. In addition to dry cleaning/laundry services and a fireplace in reception, guests can connect to free in-room WiFi.
Additional perks include:
  • Self-parking (surcharge), express check-out and a TV in reception
  • Smoke-free property, wedding services and outdoor furniture
Room features
All guest rooms are individually furnished, and have comforts, such as heated floors and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Bidets and soap
  • Wardrobes/cupboards, heated floors and separate sitting areas

Languages

Arabic, English, Farsi, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, uncovered parking on site (USD 20 per day)
  • Limited on-site parking (max 1 space per unit)

Things to do

  • Playground
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Playground
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Bidet
  • Soap
  • Toilet paper

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Shared kitchen access

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area
  • Shared accommodation

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 49.00
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 5 per cent for credit card payments
The front desk is open daily from 1:00 PM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of USD 29 per pet, per day (maximum of USD 4 per stay), plus a one-off cleaning fee of USD 20 and a deposit of USD 100 per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay
  • Cash Cleaning deposit: USD 50 per stay
  • Cleaning fee: USD 39 per accommodation, per stay.
  • Administrative fee: USD 29 per accommodation, per night
  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self-parking fee: USD 20 per day
  • Pet deposit: USD 100 per day
  • Pet fee: USD 29 per pet, per day (maximum USD 4 per stay) plus a one-off USD 20 cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per day
  • Bed sheets fee: USD 5 per bed, per night (or guests may bring their own)
  • Electricity fee: USD 5 per night
  • Heating fee: USD 5 per night
  • Credit card charges are subject to a surcharge of 5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
Parking height restrictions apply

Property is also known as

Empress Palace Hotel Surrey
Empress Palace Hotel Guesthouse
Empress Palace Hotel Guesthouse Surrey

Frequently asked questions

Is Empress Palace Hotel pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 100 per day and a fee of USD 29 per pet, per day. A cleaning fee of USD 20 also applies. Service animals are exempt from fees.

How much does it cost to stay at Empress Palace Hotel?

As of 17 Feb,2025, prices found for a 1-night stay for 2 adults at Empress Palace Hotel on 18 Feb,2025 start from S$180.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Empress Palace Hotel?

Self-parking is available for USD 20 per day. Limited spots are available.

What time is check-in at Empress Palace Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Early check-in is available for a fee of USD 49.00 (subject to availability). Late check-in is available from 11:30 PM to 2:30 AM for a fee of USD 29.

What time is check-out at Empress Palace Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Empress Palace Hotel located?

Located in the heart of Surrey, this guesthouse is within 2 miles (3 km) of Taj Park Convention Centre, Holland Park and Central City Shopping Centre. Surrey Arts Centre is 1.9 mi (3 km) away.

Empress Palace Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 75 out of 88 reviews
Rating 8 - Good. 1 out of 88 reviews
Rating 6 - Okay. 1 out of 88 reviews
Rating 4 - Poor. 2 out of 88 reviews
Rating 2 - Terrible. 9 out of 88 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amir

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will keep you updated as we had a great valentine there It exceed my expectation and my fiancé accepted my marriage proposal Yeeeeee I am super happy She felt how much I love her to book her a royal suite at real palace She liked hospitality of people and we had great photos
Stayed 1 night in Feb 2025

10/10 Excellent

Samira

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property Empress hotel is one of greatest place we have ever been hosted Biggest mansion and equipped with fast Free WIFi Free parking 🅿️ Garden Kitchenette Great Ac Comfortable beds More than that very very easy access to anywhere we aimed to go Buss stop is alongside property line Good pricing and hospitality was
Stayed 1 night in Feb 2025

10/10 Excellent

Edward

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will return and book for spring weekend for our family again
Stayed 1 night in Feb 2025

10/10 Excellent

Hiata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All mattered for us was safety and neatness plus trying a unique hotel Guest host So we tried this one and gladly found it was as other great reviewers said It was very similar to palace in other Induan city we tried As it was a palace Book top level suites only as we recommend it We saw basement as was very basic and detached from palaces Buy get the suite in main section
Stayed 1 night in Jan 2025

10/10 Excellent

Kana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very close to shopping mall There was a buss stop in few meters distance to guest palace house Great hospitality great atmosphere Good price Very neat
Stayed 1 night in Jan 2025

10/10 Excellent

Yata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience as they coordinated for our party We paid 1500 for three suites for 12 guests and it was provided a big living room on the top Great location
Stayed 1 night in Jan 2025

10/10 Excellent

Fimtana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is all our dream We are glad we could get other hotel but we wanted get the royal palace Suite we booked was super nice abd cozy Gratitude
Stayed 1 night in Jan 2025

10/10 Excellent

Zayna

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are thankful of city abd Expedia then this Mananger who brought us this pleasant memory We booked not cheep room as we noticed is economy type with a shared bath but we paid extra to book suitable private suite that brought smiles on us
Stayed 1 night in Jan 2025

10/10 Excellent

Anjela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Guest mansion and safe with good beds Amazing location Fair price Safe
Stayed 1 night in Jan 2025

10/10 Excellent

Oliver

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as it was advertised
Stayed 1 night in Jan 2025

10/10 Excellent

Zuba

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly liked there
Stayed 1 night in Jan 2025

10/10 Excellent

Hanna

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy abd superb as of advertised it is located in a very nice family hood area of surrey They have two ways of entry One from Main Street on 128 and other from back side We chose Main Street that was easier Hospitality was great room was outstanding appearance and class Honest hosts and trusted
Stayed 1 night in Dec 2024

10/10 Excellent

Henry

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a real palace They have different y types of rooms or private suites Scroll to see all options
Stayed 1 night in Dec 2024

10/10 Excellent

Sita

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great strategic location beside buss stop and high Friendly host Well kept Royalty feeling
Stayed 1 night in Dec 2024

10/10 Excellent

Aliyan

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Christmas We booked for our event Great price and bring at palace 2500 dollar for a day evebt abd 20 sleep over was great
Stayed 1 night in Dec 2024

10/10 Excellent

Zak

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We noticed they gave two types of rooms and suites Rooms with shared bath that is pretty good lower price like inns around Or Private suites like hotels We booked a room but they explained us is better we upgrade to suite and we did Everything was perfect there for us Being Family of 8 children with wife is not easy So I always consider safety and comfort This is my best experience by now We felt were hosted by their heart and wills to bring more laughter for us during Christmas
Stayed 1 night in Dec 2024

10/10 Excellent

Ali

Travelled with family, Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Majestic look
Stayed 1 night in Dec 2024

8/10 Good

Ian

Liked: Staff & service
The owner was lovely. Property was way overpriced but it was the weekend of the Eras Tour so everywhere was. It's basically a big house with numbers pasted on the doors of extremely basic rooms. Shared bathroom. Zero amenities. As basic as you can get. If you're cool with that, then it might work for you. If I had other options that weekend I would have taken them.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jannet

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this place It is very continent and safe Protected and easy access Price is fair and our family regularly visiting us staying here
Stayed 1 night in Dec 2024

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked and wanted to cancel because the price was too high when we added additional guests. She refused to cancel my reservation and charged me over 500 for a room I didn’t even stay in. After she refused to cancel, I did not want to stay there. She was price gouging because there was a Taylor swift concert.
Stayed 1 night in Dec 2024

10/10 Excellent

Siba ja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got 30 percent discount for a month stay Pretty great inside and neat
Stayed 1 night in Nov 2024

10/10 Excellent

Baran

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empress palace exceeded my expectation Good location and truly nice experience and staff beside being cleaned well Highly recommended
Stayed 1 night in Nov 2024

10/10 Excellent

Newma

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be sure that they perform very well message them on their boats up at least a day ahead before your arrival. In that case I am sure you will be having great time like the way the way that they performed for us. The reason is get a limited company and they have few executive rooms and suites unlimited number of the stuff. They represent the best for respected people like us to tell them ahead that telling we are coming.
Stayed 1 night in Nov 2024

10/10 Excellent

Raga

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are glad that rusted out Intuition I’m booked a suite in this role your villa suite the book was on the third level or if you were steps that was very easy to access free fast Wi-Fi in the room and parking in front of the room. also provided there is a lot of free parking outside of the suit as well We paid on line
Stayed 1 night in Nov 2024