4/10 Poor
Lesley
1 Nov,2024
Disliked: Property conditions & facilities
The Araba Room.
Stayed for a weekend in October 2024. Looks great in the pictures however in reality it is a damp, smelly, dark, below street level, boutique cave just off the courtyard, and right next to the courtyard toilets. The paint is peeling off the ceiling due to the dampness, and I even had a visit from a cockroach.
My immediate request for another room was met with a “sorry, we’re full”. My complaint and request for a refund or discount was met with silence initially, but when Expedia intervened a discount off my next trip was offered - which was derisory and laughable.
A hotel room is meant to be a place to relax after a day of sightseeing in Valletta, not a place to suffer in humid, unhygienic conditions.
Unfortunately, I had prepaid for my trip, otherwise I would have left.
Caveat emptor.
Lesley
Stayed 2 nights in Oct 2024