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Hotel Cenote Secreto Maya

3.0 star property
Waterfront hotel with full-service spa and free breakfast

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Cenote Secreto Maya

Exterior
Exterior
Outdoor pool
Free WiFi, bed sheets
Front of property

Reviews

2.0 out of 10

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry
  • Breakfast included
    Breakfast included

Room options

Superior Room

Highlights

Garden
Patio
Private bathroom
Daily housekeeping
Wardrobe
Mobile key entry
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Free WiFi, bed sheets

Superior Room

Highlights

Garden
Patio
Private bathroom
Daily housekeeping
Wardrobe
Mobile key entry
  • Resort view
  • Sleeps 3
  • 1 King Bed

Superior Room

Highlights

Garden
Patio
Private bathroom
Daily housekeeping
Wardrobe
Mobile key entry
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
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About the area

Map
KM9, Valladolid, YUC, 97794

What's nearby

  • Cenote Suytun - 19 min drive - 16.4 km
  • Ek' Balam - 21 min drive - 19.5 km
  • Mercado Municipal - 22 min drive - 25.5 km
  • Cenote Zaci - 22 min drive - 25.9 km
  • Calzada de los Frailes - 22 min drive - 25.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 127 min drive

Restaurants

  • ‪Portcha - ‬3 min walk
  • ‪Maya Adventure - ‬11 min drive

About this property

Hotel Cenote Secreto Maya

Hotel on the waterfront
Consider a stay at Hotel Cenote Secreto Maya and take advantage of free full breakfast, a poolside bar and designer shops on-site. Indulge in a hot stone massage and reflexology at Chawiik Spa, the on-site spa. Enjoy on-site activities, such as ecotours and ziplining. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area.
Other perks at this hotel include:
  • An outdoor pool
  • Free self-parking
  • Express check-out, barbecues and concierge services
  • Outdoor furniture and luggage storage
Room features
All guest rooms at Hotel Cenote Secreto Maya include amenities, such as free WiFi.
Other amenities include:
  • Showers and shampoo
  • Private gardens, wardrobes/cupboards and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Family friendly

  • Outdoor pool

Conveniences

  • Luggage storage
  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Spa open select days
  • Sports massages

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 400
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions; your host will greet you
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Host will greet you

Pets

Pets are allowed for an extra charge of MXN 500 per accommodation, per stay
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 500 per accommodation, per stay
  • Late check-out fee: MXN 400 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Cenote Secreto Maya Valladolid
Hotel Cenote Secreto Maya Hotel
Hotel Cenote Secreto Maya Valladolid
Hotel Cenote Secreto Maya Hotel Valladolid

Frequently asked questions

Does Hotel Cenote Secreto Maya have a pool?

Yes, this property has an outdoor pool.

Is Hotel Cenote Secreto Maya pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 500 per accommodation, per stay.

How much is parking at Hotel Cenote Secreto Maya?

Self-parking is free at this property.

What time is check-in at Hotel Cenote Secreto Maya?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Cenote Secreto Maya?

Checkout is at 11:00 AM. Late checkout is available for MXN 400 (subject to availability).

Where is Hotel Cenote Secreto Maya located?

Situated on the waterfront, this spa hotel is 3.5 mi (5.6 km) from Cenote Xcanahaltun and within 12 miles (20 km) of Cenote Secreto Maya and Cenote Suytun. Ek' Balam is 12.1 mi (19.4 km) away.

Hotel Cenote Secreto Maya Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check on Google map the location…
We did not find the place. We ended up in the middle of a village with no coverage. People were not very welcoming . We decided to go back to Valladolid. Check on Google map first to have a look to the neighborhood.
Stayed 1 night in Dec 2023