2/10 Terrible
Josh
Travelled with partner
19 Oct,2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately this time was not a good experience.
Wet/damp bedding, unclean room, understaffed to resolve any issues, 1/2 a toilet roll, dirty cups.
Totally unacceptable that my partner had to use the towels provided to clean the room & have photos to show this.
& then after making the room to a standard that was acceptable to stay in we realised the bedding was damp - no answer on reception to report this so had to walk to the garage which in fairness to the manager he did give us a new room but this meant more hassle of packing all our belongings & moving to a new room which still was not of good standards in relation to cleanliness.
We have stayed here several times in the last 2 weeks but the standards have deteriorated fast.
Check in times have also been an issue as it clearly states 2pm but have been made to wait with no remorse/apology or sympathy as they were understaffed so the rooms were not ready & would have to wait until the staff contacted the cleaner and confirmed the rooms had been cleaned and ready. Was even told by a member of staff to give her 10 minutes at 2pm to confirm with the cleaning staff the rooms were ready.
It clearly states when you pay for your room that checking in was at 2pm. But when it comes to 10am checking out the cleaning staff open the door and question if you’re due to check out that morning.
When you book a hotel for an occasion checking time is vital!
Will not be recommending to anyone, completely & unprofessional standards!
Josh
Stayed 1 night in Oct 2024