Tsarasaotra Holidays

This is a modern, clean, French-style boutique hotel at a great location. However, when we checked in, the front desk gave us the wrong room which turned out to be an occupied room. They quickly switched us back to a different room. But this time we noticed that the window was opened and there were about 100 mosquitoes on the ceiling, so my husband had to call them to switch our room. We were told that they were sold out for the night for our room type, but they were able to let us stay a different room for the night until they resolve the problem the next day. We were pleased with their way of handling the situation and thought their service was good. Overall I would say this is a great hotel in Madagascar and is trying hard to keep up with the international high-end hotel standard. The only thing we didn't like too much was there were too many staff working or standing at the front desk and restaurant during the day, which made us feel quite uncomfortable while having breakfast. Otherwise, I would recommend anyone to stay here during their visit in Tana.

All staff is nice and willing. Unfortunately the property itself seems to be left in disrepair. The worst part is the lack of a proper restaurant/chef: food quality is below par. Breakfast is appalling, very little choice and poor quality. Definitely, as it is now, not a 5 star hotel.

It is very important to understand that this hotel has an old and the new part of the hotel. With Expedia booking I was booked in the old part of the hotel, which is pretty old and it doesn't deserve to be on your booking page. Having said that I was unlucky/lucky that I didn't have water for the first evening and night and after that incident they moved me into the new part of the hotel, which was pretty nice. What Expedia needs to assure is that your bookings are always related to the new part of the hotel, as the old part isn't recommended at all, hence my average ratings for everything.

The staff was helpful. The property does not feel like a city hotel - the gardening is very pleasant and it is quiet, except for the construction going on. There is a good souvenir shop across the street. The food in the restaurant was mixed. Some was good, but the vegetarian options were almost inedible.