2/10 Terrible
Leeanne
Travelled with family and small children
23 Oct,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On booking this hotel, The pictures are very misleading! There is no dining room that serves food, the breakfast (Old fruit, stale cereal warm yogurts, and boiled eggs left in a metal tin!) was not edible the milk was stringy and thick. No bar area no staff the locking system for the rooms where a concern for me due to my belongings being left in there with codes being handed out by someone at the front desk. The rooms were dirty the bedding was also dirty. The hotel in itself was very dirty it looked like it hadn't been cleaned for a long time. We were then told by who we only assume is a receptionist that the hotel was in fact being used for immigrants, people who have been released from prison, and homeless people. The hostel had all kinds of people coming in and out at all times of the night and it absolutely stunk of cannabis.
I am absolutely disgusted with this information, I had my 10 year daughter with me and they did not disclose any of this on booking the room. This hostel should not be allowed to rent rooms out to the public at a cost or even at all! I want a full refund compensation for the situation and unsafe conditions the hotel put me through. This needs to be removed from any booking platform.
Leeanne
Stayed 2 nights in Sep 2024