4/10 Poor
Paige
Travelled with family, Travelled with group
24 Nov,2024
Liked: Property conditions & facilities
The property and staff were wonderful. The host company - the bay suites- did not provide a set of keys for us at check in. I was told the previous guests did not turn them over at their checkout. After traveling 25 hours for the Eras tour, we (2 adults 2 17 year olds) didn’t have a place to sleep for the night. The host company found another location for us to stay the night & it was absolutely tiny for 4 people - 1 full bed and a futon, then I had rented and PAID for a 3 bedroom 2 bath condo. I was I informed they would not be reducing the amount I paid. Later that night they messaged me letting me know that there would be keys available the next day. At 12:15 I was notified the the condo was ready. We moved the car & all of our belongings for there to still not be a set of keys. I asked for confirmation that the keys were at the concierge's desk. They told me yes but they were not there. I was told we could check into the unit without the keys as the previous guest left it unlocked which I was not comfortable with at all. At this point I made a nonrefundable reservation at a different hotel that was a 1 bed & couch room because we needed a place to sleep after the concert & there was limited availability in the area. When we were about to park at the new hotel, I received a message & call that the keys were in fact at the desk now. By the time we were able to gets to the condo it was 22 hours past the original check in time & checking out the next day. A nightmare.
Paige
Stayed 2 nights in Nov 2024