Thornton View Nature Refuge

Appartment was nice inside, the hallway was dirty and smelling like smoke at night time , wasn’t good condition and my children couldn’t sleep at night, my son has asthma so when I asked to be moved they couldn’t accommodate us. Vacuum cleaner wasn’t working properly. The view was fantastic and other than what I said above the location was fantastic and we enjoyed our holiday. Next time you have to let families know if this is a smoking floor.

The finishes on this hotel are excellent. We had a superior ocean view room, very spacious and excellent bathroom amenities.. yes the bathtub is as big as the photos in real life. The gym and indoor magnesium pool are a welcome reprieve from the chaos of the main pool. If you want to relax and not be constantly splashed by kids jumping into the pool then I’d avoid this area. The only 2 negatives we could find was our bed, being quite firm ( we are soft mattress people) and our balcony being completely exclosed, which we found very odd. Car parking is always available and high enough to be able to park a large 4wd undercover.

Arriving at the Imperial Hotel is wonderful, coming up to the driveway and being immediately welcomed by the doorman, then entering the reception, which was beautiful with festive decorations. There are great facilities; good pool areas, a gym, dining etc. Our rooms were very comfortable with plenty of amenities. There are only a couple of things I noted, that the hotel could really do with a facelift as it is looking a bit tired, particularly the rooms and hallways. The staff were very slow to clear room service trays - there was one at a nearby room to us that lay all day and into the evening and the maids had been to clean rooms (obviously not their jobs to clear the trays but they perhaps could have communicated to the relevant team!) Nonetheless, we did have a comfortable and enjoyable stay here.