6/10 Okay
Karen
Travelled with partner
1 Jan,2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff at this hotel are great. All staff were helpful, professional and welcoming. Unfortunately, the hotel needs major refurbishment. The decorations are tired and worn, paint chipped, the heating is very wasteful and old.
We were pleased that our room had been upgraded, but we had to be moved, as the heating pipes for the radiator in the corridor outside were situated right behind the bed, making noise which made it difficult to sleep. The staff were very helpful in offering another room, but the radiators are difficult to control, so we had to have a window open in the middle of winter.
It is a shame that such good staff are working in a run-down environment that needs total refurbishment. You will find many little quibbles, such as bottomed-out chairs that need re-upholstering, just because everything needs overhauling.
The location is excellent, right in the centre of Thame, with lots of great cafes, restaurants and pubs.
Karen
Stayed 2 nights in Dec 2024