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Reviews of Buckatree Hall Hotel

3.5 out of 5
Buckatree Hall Hotel
The Wrekin, Telford, England

Reviews

8.0

Very good

Rating 10 - Excellent. 242 out of 648 reviews" "
Rating 8 - Good. 241 out of 648 reviews" "
Rating 6 - Okay. 96 out of 648 reviews" "
Rating 4 - Poor. 44 out of 648 reviews" "
Rating 2 - Terrible. 25 out of 648 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Luma Aal-khamees

Travelled with partner
Liked: Cleanliness, staff & service
Booked last minute. I was expecting the breakfast was included but I was told not included when I checked in. I have showed the receptionist that I booked with breakfast but nothing confirmed in my email. I still have the screenshot but wasn’t something they offered me. Was very disappointed.
Stayed 1 night in Aug 2024

4/10 Poor

Nicola

Business traveller
Disliked: Amenities
You sent me an email saying the kitchen was shut and only continental breakfast was available so I nearly cancelled and ate somewhere else before I got to the hotel. The kitchen was open and I could have eaten there. Really disrupting to my plans.
Stayed 1 night in Aug 2024

10/10 Excellent

Richard John

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The area around the property was beautiful. The rooms are older there is visible wear, but not dirty. The staff was fantastic and the meals wonderful.
Stayed 3 nights in Jun 2024

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Jun 2024

2/10 Terrible

Ross

Stayed 1 night in Jun 2024

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay, spacious comfortable room, friendly staff. Good location for walks.
Stayed 1 night in May 2024

6/10 Okay

SB

Travelled with family
Weekend Break
Room was reasonably clean. Issues we had was fire alarm testing at 1 in the morning. Room not made up on Saturday. Key card didn't always work. Breakfast which we thought was included was an extra £14.95 each per day. Tea tray not kept stocked. Had to request extra supplies.
Stayed 3 nights in May 2024

4/10 Poor

Justine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not book this dated hotel ever again. We stayed 2 nights and had 3 rooms.. we did think about checking out on the first night. The place is so dated and unclean, the staff are very young and seem to lack experience in customer services
Stayed 2 nights in May 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID
Turned up to be told was a double booking and no room available at 10pm. Appalling
Stayed 1 night in May 2024
Response from Buckatree Hall Hotel Staff on 16 May,2024
We apologise for the inconvenience you had to face. But unfortunately this was hotels.com/ expedia's issue. They overbooked us without telling us and has been doing so for the past few days. We apologise for any trouble this may have caused you and we hope hotels.com have compensated you correctly. Kind Regards

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Stayed 1 night in May 2024

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Wayne

Stayed 1 night in Apr 2024

8/10 Good

Carole

Liked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in a lovely area. Staff very helpful and accommodating. Met up with family for a large family gathering and staff were very accommodating.
Stayed 1 night in Apr 2024

4/10 Poor

Victoria

Disliked: Cleanliness, property conditions & facilities
Undeserving of the location - disappointing.
This is such a disappointing hotel. It's in the most perfect location and has the potential to be a really exclusive venue for weddings and short breaks. Sadly, the devor and whole vibe doesn't seem to have evolved in several decades. Finding our room was a nuisance as it wasn't well sign-posted and it smelt very badly stale and of cigarettes. It was on the ground-floor as we have a dog, so i assume smokers' stand just outside the room. There were some sachets of instant coffee, but not even one teabag. Towels also smelt stale. It's an adequate place if the price is low, but it could be so much more impressive. It feels like a real waste considering the gorgeous surroundings.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For the price we paid I was absolutely amazed at the standard of this hotel. Lots of parking and very convenient for the conference in Telford. I had no complaints about my room at all. My colleague had to have a lock replaced but they offered us a free drink each at the bar to compensate for the inconvenience. The food was good in the restaurant (maybe a few more vegan options, please?). Best of all were the staff - every single person was most pleasant and helpful.
Stayed 1 night in Mar 2024

8/10 Good

D

Stayed 1 night in Mar 2024

10/10 Excellent

Agnes

Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Very helpful friendly staff good value and service for money great location. Pity the Sat Nav is not up dated on the new one way system confusing. cheers Tim Scott
Stayed 3 nights in Mar 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, amenities
It was very good, clean and tidy,
Stayed 1 night in Mar 2024

10/10 Excellent

Darcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Lovely hotel, tranquil and quiet and all of the team were very welcoming and polite
Stayed 1 night in Feb 2024

6/10 Okay

lily

Liked: Staff & service
Disliked: Room comfort
okay
was okay pillows and bed wasn’t that great but for £50 last minute was okay. the temperature for the shower the knob kept turning by itself so had to hold it in place.
Stayed 1 night in Feb 2024

8/10 Good

Graham

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice experience, the room was basic but had all you need for a few nights stay. Staff were excellent. Only downside was they had a large coach party staying so were fully booked and they seemed to be inadequately staffed. This meant meal times were crowded and we ended up eating in the bar rather than the restaurant for both dinner and breakfast.
Stayed 1 night in Apr 2023

8/10 Good

Penny

Stayed 2 nights in Jan 2023

10/10 Excellent

James E K

Stayed 2 nights in Jan 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice views lovely setting
Stayed 1 night in Jan 2023

10/10 Excellent

Sue

Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Value for money could do better!
The bathroom floor, plug holes and sink, together with our bedroom carpet, were not clean. The decor was very worn and is showing signs of wear, aging and is in need of repairs. The breakfast was very functional with little choice. However, the staff are lovely.
Stayed 1 night in Dec 2022
Response from Catherine Stanworth Head Receptionist/Groups/Tours on 22 Jan,2023
Hello AnonymousI am sorry to hear about the poor standard of cleanliness you experienced at the Buckatree Hall Hotel in December 2022. We have recently made great strides in substantially improving our Housekeeping standards, following an internal investigation. The hotel has just changed hands and the new owners have already embarked upon a big improvement/refurbishment programme for the hotel. Our breakfast reflects our value for money prices, however all guests are invited to submit suggestions of what they would like to see on the breakfast menu in the future.Thank you for your very kind comment about the staff.

10/10 Excellent

John

Stayed 1 night in Dec 2022

6/10 Okay

Liz

Liked: Cleanliness, staff & service, room comfort
Wouldn't rush back
So hot, more like a care home than a hotel. The thermostat in the restaurant was set to 25 degrees even though the weather was very mild. Radiators on first floor were pumping out so much heat. Light outside the lift on the second floor was burnt out. Sound system in the restaurant distorted so much and totally inappropriate music being played during dinner and at a totally inappropriate volume. Staff were friendly and helpful, rooms clean, bed was comfortable.
Stayed 2 nights in Oct 2022

10/10 Excellent

Claire

Stayed 1 night in Oct 2022

8/10 Good

CARL

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location of the property is ideal for visiting other areas , the property could do with some uodating the decor is looking tierd now, we have stayed here about 6 times.
Stayed 1 night in Oct 2022

10/10 Excellent

Timothy

Stayed 1 night in Sep 2022

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

melanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rural setting & gorgeous room with top quality bed linen, bathroom & coffee machine- I’ll definitely be back
Stayed 1 night in Sep 2022

8/10 Good

Christopher

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

john michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovelly hotel with friendly staff. Food excellent apart from the gammon
Stayed 1 night in Sep 2022

10/10 Excellent

Samantha

Stayed 1 night in Sep 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely time, thank you . Nice hotel, good staff - working very hard ( I imagine short staffed like everywhere ) they were busy but managed to stay cheerful and professional. We loved exploring the local area . We will be back .
Stayed 2 nights in Sep 2022

8/10 Good

jane

Stayed 1 night in Aug 2022

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Had a lovely stay with family The staff are so lovely and friendly and nothing was an issue Some of the hotel needs a little tlc but for the price it’s a great place Lovely views - didn’t expect a balcony . Breakfast was really good - would stay again
Stayed 3 nights in Aug 2022

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great stay for anyone wanting a nice peaceful location. We had room with balcony over the pond which was nice. Everything you would need in the room and breakfast was good too, bargain stay for the price paid, definately recommend.
Stayed 1 night in Aug 2022

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Donna

Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff encountered didn't seem dis-interested.
We were there for a 2 night stay. We were due to be up and out early before the scheduled 08:00 breakfast. We were offered a 'Continental Breakfast' at our preferred time. The breakfast consisted of cereals, toast, juice, tea or coffee on morning 1. Morning 2; tea and coffee was not offered until 15 minutes after we sat down. When we explained we didn't have time due to having to leave soon. We received the response of "Oh" and the member of staff promptly walked off ! We were unable to connect to the advertised free WIFI in our room. My wife contacted reception to question this to be told "if you want to connect you'll have a better chance in the Bar" that was the end of that conversation. No apology, no explanation ! Maybe we should have moved our bed to the bar ! Incidentally I did notice the secured Hotel Staff WIFI was displaying a very strong signal in our room.
Stayed 2 nights in Aug 2022