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"Need to replace the toilet cuz it’s too low when you sit on it. It needs to be higher especially for people that are taller like some foreigners. Other than that the room is spacious and clean and the air conditioner is functioning well. Pillows is too soft and it should be at least medium hard."

"Panorama delux room has an awesome view of the bay and water side part. Outside part of glass windows should be clean regularly. Smudges of acid rain ruins the nice scenery of the bay. Overall rating for room, service and breakfast were 5 start."

"Clean sheets and nice staffs. "

"Friendly staff"

"It was a very spacious room with massive ensuite and the gym and pool was also massive. The staff were all way friendly and helpful "

"The staff was incredible. Helpful, friendly, accommodating "

"Exceptional service, the small details makes a wonderful lasting impression. I Will definitely be back the next time I am in the Philippines "

"Shangri-La Hotel is the best hotel we’ve ever experienced. The service was top-notch and excellent. Total Rating: 100/10"

"old property need renovation "