Tappenbeck Holiday Rentals

"On arrival, we had to wait at reception for the owner to check us in. He claimed the room hadn’t been paid for, but said he had our card details and would use those. The booking was paid through Expedia, but he hadn't taken the payment. I asked what time breakfast was, but he said I had to pay extra for it—despite the property being advertised with FREE BREAKFAST. Looking back at other reviews, it seems I’m not the only one misled by false information. After checking in, we were told our room wasn’t actually there—we had to walk another 500 meters to a different building. There’s limited parking outside, but luckily we found a space. To access the room, you have to unlock the main door with a key safe and then find your room yourself. It’s completely unmanned sleeping accommodation. When we entered, the room was really dirty—dust and cobwebs everywhere. The sofabed was dirty, with cigarette burns and stains on the bedsheet. It was clear the beds had never been moved for cleaning. The kitchen had damaged appliances, and there was no bag in the bin. The room smelled of cigarette smoke. In the bathroom, when we took a shower, water ran everywhere except down the drain, flooding part of the bedroom. The floor panels were already damaged, so it clearly happened to guests before us. The view from the window was something else—the owner is using the back garden as a dumping site, with rubbish piling up everywhere. To make things worse, there was a strong smell of urine whenever "

"Great staff, very welcoming and helpful. Fantastic location and quiet. Highly recommend "

"The hotel room has a good size and the kitchen works well, it was really clean and it’s close to a bus station, a supermarket and a pharmacy "

"Lovely experience, as you would expect. Nice and quiet, close to the retail park and the autostadt. Very clean, and the staff were great. "

"They had air conditioning that made the difference to our sleep big family bed one smaller bed for our 4year old and they went the extra mile and gave us cot bed for our 18month old one room and bathroom was very clean and nice the neighbourhood was clean and people were very friendly "

"Centrally located hotel "

"The breakfast is very good."

"Breakfast was very nice. I bet you can't find the butter! It is hidden in plain sight. Its a cool little machine that slices off a fresh pat right next to the honey."

"A good night at a quiet place"