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Java Paragon Hotel and Residences

4.0 star property
Family-friendly hotel with full-service spa and fitness centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Java Paragon Hotel and Residences

Lobby lounge
Exterior
Down duvets, Select Comfort beds, in-room safe, desk
Outdoor pool
Down duvets, Select Comfort beds, in-room safe, desk

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Parking available
    Parking available
  • Spa
    Spa
  • Gym
    Gym
  • Parking included
    Parking included

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Superior Room, Executive Level

Down duvets, Select Comfort beds, in-room safe, desk

Superior Room, Executive Level

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Down duvet
Select Comfort bed
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment 2 Bedrooms Suite

Living area

Apartment 2 Bedrooms Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
  • 164 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Twin Room, Executive Level

Down duvets, Select Comfort beds, in-room safe, desk

Deluxe Twin Room, Executive Level

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Blackout curtains
Select Comfort bed
Down duvet
Hairdryer
  • 29 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Apartment 3 Bedrooms Suite

Living area

Apartment 3 Bedrooms Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
HDTV
  • 167 sq m
  • Sleeps 6
  • 2 King Beds OR 2 Single Beds

View all photos for Executive Suite Room

Down duvets, Select Comfort beds, in-room safe, desk

Executive Suite Room

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Separate bedroom
Select Comfort bed
Blackout curtains
Down duvet
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Down duvets, Select Comfort beds, in-room safe, desk

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Select Comfort bed
Blackout curtains
Down duvet
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Down duvets, Select Comfort beds, in-room safe, desk

Superior Room

Highlights

Soundproofed
Air conditioning
Fridge
HDTV
Blackout curtains
Select Comfort bed
Down duvet
Private bathroom
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Executive Level

Down duvets, Select Comfort beds, in-room safe, desk

Deluxe Double Room, Executive Level

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Select Comfort bed
Blackout curtains
Down duvet
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Down duvets, Select Comfort beds, in-room safe, desk

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Select Comfort bed
Blackout curtains
Down duvet
  • 29 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Floor Deluxe King Room

Down duvets, Select Comfort beds, in-room safe, desk

Executive Floor Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Premiere

Down duvets, Select Comfort beds, in-room safe, desk

Deluxe King Premiere

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Premiere

Down duvets, Select Comfort beds, in-room safe, desk

Deluxe Twin Premiere

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room

Down duvets, Select Comfort beds, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Floor Superior Room

Down duvets, Select Comfort beds, in-room safe, desk

Executive Floor Superior Room

  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Apartment Suite

Down duvets, Select Comfort beds, in-room safe, desk

Three Bedroom Apartment Suite

  • Sleeps 6
  • 1 Single Sofa Bed, 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Superior Room

Down duvets, Select Comfort beds, in-room safe, desk

Superior Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Premier

Down duvets, Select Comfort beds, in-room safe, desk

Superior King Premier

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Down duvets, Select Comfort beds, in-room safe, desk

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Down duvets, Select Comfort beds, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Floor Deluxe Twin Room

Down duvets, Select Comfort beds, in-room safe, desk

Executive Floor Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

Down duvets, Select Comfort beds, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the area

Map
Jl. Mayjen Sungkono No 101-103, Surabaya, East Java, 60256

What's nearby

  • Ciputra World Mall - 6 min walk - 0.5 km
  • Surabaya Zoo - 2 min drive - 2.6 km
  • Surabaya Plaza Shopping Mall - 7 min drive - 6.6 km
  • Pakuwon Mall - 7 min drive - 5.8 km
  • Tunjungan Plaza - 7 min drive - 6.5 km

Getting around

  • Margorejo Station - 5 min drive
  • Surabaya Pasar Turi Station - 6 min drive
  • Surabaya (SUB-Juanda) - 31 min drive

Restaurants

  • ‪First Love Patisserie - ‬3 min walk
  • ‪Rumah Makan Ramayana - ‬3 min walk
  • ‪The Cafe - ‬3 min walk
  • ‪Citilites Sky Club & Bistro - ‬2 min walk
  • ‪Jamoo Restaurant - ‬8 min walk

About this property

Java Paragon Hotel and Residences

Upscale family-friendly hotel near Pakuwon Mall
You can look forward to a terrace, a coffee shop/cafe and a garden at Java Paragon Hotel and Residences. Treat yourself to a massage at the on-site spa. The on-site restaurant, The Cafe, offers breakfast, lunch and dinner. Enjoy the gym, as well as activities such as basketball. In addition to dry cleaning/laundry services and car hire on-site, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self-parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), an outdoor tennis court and a round-trip airport shuttle (surcharge)
  • Express check-out, babysitting (surcharge) and a 24-hour front desk
Room features
All 230 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and air conditioning.
Other amenities include:
  • Select Comfort beds and down duvets
  • Showers, free toiletries and hairdryers
  • 32-inch HDTVs with cable channels
  • Wardrobes/cupboards, fridges and electric kettles

Languages

Chinese (Mandarin), English, Indonesian, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: IDR 156,000 for adults and IDR 156,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Avenue Lounge and Bar
  • The Cafe

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 4,618 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 17

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The property will be renovating from 26 July 2024 to 31 January 2025 (completion date subject to change). The following areas are affected:
  • Hallway
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
5 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 370000.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 300000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately IDR 156000 for adults and from IDR 156000 for children
  • Airport shuttle fee: IDR 300000 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 300000 (one-way), (up to 11 years old)
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: IDR 370000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Java Paragon
Java Paragon
Java Paragon Hotel
Java Paragon Hotel Surabaya
Java Paragon Surabaya
Paragon Java
Java Paragon Hotel & Residences Surabaya
Java Paragon Hotel And Residences
Java Paragon Hotel Residences
Java Paragon And Residences
Java Paragon Hotel and Residences Hotel
Java Paragon Hotel and Residences Surabaya
Java Paragon Hotel and Residences Hotel Surabaya

Frequently asked questions

Does Java Paragon Hotel and Residences have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 10:00 PM.

Is Java Paragon Hotel and Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking at Java Paragon Hotel and Residences?

Self-parking is free at this property.

What time is check-in at Java Paragon Hotel and Residences?

Check-in start time: 2:00 PM; check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Java Paragon Hotel and Residences?

Checkout is at 11:30 AM. Late check-out is available for a 50% fee (subject to availability).

Does Java Paragon Hotel and Residences provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 300000 per vehicle applies.

Where is Java Paragon Hotel and Residences located?

This family-friendly Surabaya hotel is located in the business district, within 1 mi (2 km) of Ciputra World Mall, Al-Akbar Mosque and Lapangan Thor Stadium. Surabaya Zoo and Surabaya Town Square are also within 2 miles (3 km).

Java Paragon Hotel and Residences Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 39 out of 144 reviews" "
Rating 8 - Good. 69 out of 144 reviews" "
Rating 6 - Okay. 27 out of 144 reviews" "
Rating 4 - Poor. 5 out of 144 reviews" "
Rating 2 - Terrible. 4 out of 144 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very friendly staff. Incredible breakfast buffet!
Stayed 2 nights in Aug 2024

10/10 Excellent

Marvin, Naples

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The property is highly recommended. We will definitely be back in the future.
Stayed 5 nights in Jul 2024

10/10 Excellent

Suharno

Liked: Cleanliness, amenities, property conditions & facilities
Keep up the great work team!
Stayed 1 night in Jan 2024

8/10 Good

Mejani

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Surabaya Trip 14 - 21 Dec 2019
Due to fabrication work at hotel, the smell from paint work affected our stay, great breakfast buffet spread, excellent services, definitely I will come back again
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2019

10/10 Excellent

Aw

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

Benny

Liked: Staff & service, amenities
People were very friendly and eager to make sure your stay was pleasant. However the rooms( at least the one we're stayed in) was in poor condition, both showers were in disrepair. Water damage in bathrooms. String smell of sewage. They were clean enough but a little rough.
Stayed 8 nights in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
very dirty room,specially the windows painting is peeling of at the wall
Stayed 2 nights in Jul 2019

8/10 Good

Ravi Anantha

Liked: Staff & service, room comfort
Could have better value for the money paid.
It was quite a good property; we stayed in the residences part of the hotel and the residence was OK so-so and didn't justify the price we paid, in terms of the decor and facilities. It was quite large and all, but didn't seem worth the S$325 we paid for one night.
Stayed 1 night in Jun 2019

10/10 Excellent

Cj, Seattle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Java for more than several years. I like the new lobby area after remodeling. Safe and near shopping mall. Good restaurant option
Stayed 2 nights in Jun 2019

8/10 Good

Dianah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast menu is almost the same every day. At least 30% different from the previous day
Stayed 4 nights in Mar 2019

8/10 Good

Dianah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

timothy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great service, but..
Service was excellent, food was also good. The place needs a facelift in the rooms, water out of the shower was cloudy. WiFi was a bit sketchy.
Stayed 2 nights in Feb 2019

8/10 Good

Bolar Abdul

Liked: Cleanliness, room comfort
Luxurious, Comfortable at very Affordable price
Good Experience
Stayed 3 nights in Jan 2019

10/10 Excellent

John, Delta, BC

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed with customer service. The expedia web site stated free airport transfer but when we contacted the property to arrange airport pick up, they sent an email with prices we would have to pay for the transfer. We replied saying it says it is included and they agreed to pay the airport to hotel transfer but we would have to pay the return trip to the airport. When we showed them the web site stating free transfers, they agreed to pay it both ways. The hotel was basic but nice. Walking distance to a mall.
Stayed 1 night in Jan 2019

8/10 Good

Roger J M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

cj, seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff and she went extra mile for quick check in for me. i really appreciated it after a long travel. remodeling the lobby now. the rooms can use some update.
Stayed 2 nights in Jul 2018

8/10 Good

low

Liked: Staff & service, room comfort
Nice hotel but housekeeping can be improved. Stains marks in toilets and towels not so clean
Stayed 1 night in Jul 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing hotel
We checked in around dinner and only stayed the one night, but it was a very luxurious accommodation. The staff was very nice and helpful. We also had dinner at the hotel that night and then breakfast the next morning before heading out and both were amazing. The breakfast had a huge selection of different foods to choose from and all were good. I highly recommend this hotel.
Stayed 1 night in Dec 2017

8/10 Good

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Ok stay
Rooms need to be renovated, pricing hit the mark.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed in the service apartment. It wad spacious and clean, just looks a little run down.
Stayed 1 night in Jul 2017

6/10 Okay

Ardi

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2017

10/10 Excellent

Suwito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good
Stayed 1 night in May 2017