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Hotel Neo Gubeng - Surabaya by ASTON

3.0 star property
Hotel with a restaurant, near Tunjungan Plaza

Choose dates to view prices

Photo gallery for Hotel Neo Gubeng - Surabaya by ASTON

Lobby
Room amenity
In-room safe, desk, laptop workspace, free WiFi
Café
Front of property – evening/night

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
The current price is S$41
includes taxes & fees
24 Aug - 25 Aug

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room

In-room safe, desk, laptop workspace, free WiFi

Superior Room

Highlights

Air conditioning
LED TV
Private bathroom
Electric kettle
Cable channels
Wardrobe
Desk
Daily housekeeping
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, free WiFi

Standard Room

Highlights

Air conditioning
LED TV
Private bathroom
Electric kettle
Cable channels
Wardrobe
Desk
Daily housekeeping
  • 17 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

In-room safe, desk, laptop workspace, free WiFi

Superior Room

  • Sleeps 2

View all photos for Standard Room

In-room safe, desk, laptop workspace, free WiFi

Standard Room

  • Sleeps 2

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About the area

Located in Surabaya, Hotel Neo Gubeng - Surabaya by ASTON is in the city centre. Submarine Monument and Balai Pemuda are local landmarks, and some of the area's attractions include Taman Hiburan Rakyat and Surabaya Zoo. Looking to enjoy an event or a game while in town? See what's happening at Gelora 10 November Stadium or Lapangan Thor Stadium.
Visit our Surabaya travel guideOpens in a new window
Map
Jl. Jawa No.17-19, Surabaya, 60281

What's nearby

  • Surabaya Plaza Shopping Mall - 14 min walk - 1.2 km
  • Grand City Surabaya - 17 min walk - 1.5 km
  • Tunjungan Plaza - 19 min walk - 1.6 km
  • Surabaya Zoo - 3 min drive - 3.4 km
  • Galaxy Mall - 5 min drive - 4.4 km

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Surabaya (SUB-Juanda) - 37 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Maxx Coffee - ‬3 min walk
  • ‪Toko Kopi Tuku - ‬1 min walk
  • ‪Boncafé - ‬3 min walk
  • ‪Urban Latte - ‬5 min walk

About this property

Hotel Neo Gubeng - Surabaya by ASTON

Hotel near Tunjungan Plaza
Hotel Neo Gubeng - Surabaya by ASTON provides amenities, such as dry cleaning/laundry services and a restaurant. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • A round-trip airport shuttle (surcharge), luggage storage and a front desk safe
  • A computer station, concierge services and a 24-hour front desk
  • A banquet hall, meeting rooms and a lift
Room features
All 58 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with cable channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • A restaurant

Restaurants on site

  • Coffeeology

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Neo Gubeng Surabaya Hotel
Neo Gubeng Hotel
Neo Gubeng Surabaya
Neo Gubeng
Hotel NEO Gubeng - Surabaya Java
Hotel NEO Gubeng Surabaya Java
Neo Gubeng Surabaya
Neo Gubeng Surabaya By Aston
Hotel Neo Gubeng - Surabaya by ASTON Hotel
Hotel Neo Gubeng - Surabaya by ASTON Surabaya
Hotel Neo Gubeng - Surabaya by ASTON Hotel Surabaya

Frequently asked questions

Is Hotel Neo Gubeng - Surabaya by ASTON pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Neo Gubeng - Surabaya by ASTON?

As of 12 Aug, 2025, prices found for a 1-night stay for 2 adults at Hotel Neo Gubeng - Surabaya by ASTON on 24 Aug, 2025 start from S$41.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Neo Gubeng - Surabaya by ASTON?

Hotel Neo Gubeng - Surabaya by ASTON doesn't offer parking.

What time is check-in at Hotel Neo Gubeng - Surabaya by ASTON?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Neo Gubeng - Surabaya by ASTON?

Checkout is at noon.

Does Hotel Neo Gubeng - Surabaya by ASTON provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Neo Gubeng - Surabaya by ASTON located?

Located in Gubeng, this hotel is within 1 mile (2 km) of Sharp Bamboo Monument, Submarine Monument and Surabaya Plaza Shopping Mall. Grand City Surabaya and Balai Pemuda are also within 1 mile (2 km). Surabaya Gubeng Station is 16 minutes by foot.

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Hotel Neo Gubeng - Surabaya by ASTON Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 67 reviews
Rating 8 - Good. 30 out of 67 reviews
Rating 6 - Okay. 13 out of 67 reviews
Rating 4 - Poor. 0 out of 67 reviews
Rating 2 - Terrible. 1 out of 67 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service
After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet.
Stayed 3 nights in Dec 2023

10/10 Excellent

Eddy

Liked: Staff & service, amenities, property conditions & facilities
Het is perfect
Stayed 2 nights in Nov 2024

10/10 Excellent

Kuwat

Stayed 1 night in Dec 2022

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Je ne connaissais pas cette chaîne d’hôtel et j’ai été agréablement surpris par la qualité du service, la propreté ret confort des chambres ainsi que l’amabilité et le professionnalisme du personnel toujours prêt à rendre service comme trouver un scooter à louer ou un chauffeur pour vous accompagner . Je note cet hôtel et ne manquerais pas à y revenir ou à revenir dans l’un des nombreux autres établissements appartenant à cette enseigne
Stayed 2 nights in Aug 2022

10/10 Excellent

Kuwat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Li, Singapore

Liked: Staff & service, property conditions & facilities
Modern setup hotel. The breakfast menu changes every day. The location is not far from TP mall. Staffs are polite and responsive. We choose this hotel because has a good experience with the same chain hotel in Jakarta.
Stayed 5 nights in Nov 2019

8/10 Good

Yuni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room

Great stay. Wasn't expecting a spacious room n bathroom. Comfy room too.
Stayed 1 night in Nov 2019

6/10 Okay

Steven, Surabaya

Like breakfast enough food, did not like one way location street and no karaoke.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ Spacious room. + Coffee maker. + Nice staff - A/C less cold. - water shower is not hot at night
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Upon checked in, I found an acrylic long nail on the room floor, dirty toilet tissue on the vanity and dirty toilet bowl. I asked them to give me a different room and I would be back in a couple hours when ready. They did. The room is somewhat cleaner, but the condition of the room itself is poor. Scratches all over the wall, dented and chipped furniture. The room itself is big with huge bathroom, but the room and the entire hotel smells funny. They do not use antiseptic cleaner to clean. It stinks. The hotel itself is very cheap, only $15 a day. So, if you are tight on the budget, go for it, the bed and pillows are comfortable, hotel room is spacious. But do know that this hotel has hygiene issues and you will shock to see how low standard they are to keep your room clean. Also, I stayed there for 6 nights and one night I came back to find out that the door room was not locked / opened. People can come and take my belongings if they notice it was open. I told the receptionist and they knew about it. Horrible place to stay. I moved to a different hotel since my trip will take couple weeks to stay in Surabaya.
Stayed 6 nights in Mar 2019

10/10 Excellent

HSIAO YUEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

6/10 Okay

Felix

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of food around.
Stayed 1 night in Jan 2019

6/10 Okay

Uwe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
proses cek in dan cek out cepat
Stayed 1 night in Dec 2018

8/10 Good

Syahidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent room to stay in. Clean, Convenient and advanced.
Stayed 3 nights in Dec 2018