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Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
Art Deco Surabaya hotel connected to the convention centre, steps from Pakuwon Mall

Choose dates to view prices

Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Rooftop bar, al fresco dining, open daily
1 bedroom, Frette Italian sheets, premium bedding, in-room safe
Living room
Outdoor pool, open 6:00 AM to 8:00 PM, free pool cabanas, pool umbrellas
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Parking included
  • Housekeeping
The current price is S$104
includes taxes & fees
10 Jul - 11 Jul

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 2 Single Beds (Premium Deluxe, 2 Single Beds)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 2 Single Beds (Premium Deluxe, 2 Single Beds)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Frette Italian bed sheets
Bidet
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 1 King Bed

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Family Room, 1 King Bed

Highlights

Air conditioning
LED TV
2 bedrooms
Frette Italian bed sheets
Premium bedding
Blackout curtains
Private bathroom
Bidet
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Premium Deluxe, 1 King)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 1 King Bed (Premium Deluxe, 1 King)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Frette Italian bed sheets
Bidet
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Deluxe Guest Room, 2 Single Beds)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 2 Single Beds (Deluxe Guest Room, 2 Single Beds)

8.8 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Frette Italian bed sheets
Bidet
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Frette Italian bed sheets
Bidet
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Living room

Premium Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Dining table
LED TV
Sofa bed
Blackout curtains
Frette Italian bed sheets
  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Deluxe Guest Room, 1 King)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 1 King Bed (Deluxe Guest Room, 1 King)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Frette Italian bed sheets
Bidet
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the area

Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216

What's nearby

  • Pakuwon Mall - 1 min walk - 0.0 km
  • Pakuwon Trade Center - 5 min walk - 0.4 km
  • Surabaya Zoo - 7 min drive - 8.0 km
  • Tunjungan Plaza - 10 min drive - 9.5 km
  • Surabaya Plaza Shopping Mall - 11 min drive - 10.8 km

Getting around

  • Margorejo Station - 10 min drive
  • Tandes Station - 19 min drive
  • Surabaya (SUB-Juanda) - 42 min drive

Restaurants

  • ‪Jong Java Indische Recipe - ‬2 min walk
  • ‪KOI Thé - ‬2 min walk
  • ‪Teppan House - ‬6 min walk
  • ‪Golden Lamian Pakuwon Mall - ‬2 min walk
  • ‪Yamagoya Ramen - ‬1 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

Upscale hotel near Pakuwon Mall
Located close to Al-Akbar Mosque, Four Points by Sheraton Surabaya, Pakuwon Indah provides an adjacent golf course, a shopping centre on-site and dry cleaning/laundry services. Get out on the links at this hotel and enjoy amenities such as a driving range, golf lessons and a golf pro shop. The on-site Indonesian cuisine buffet restaurant, Djaman Doeloe Restaurant, offers breakfast, brunch, lunch, dinner and happy hour. In addition to a bar and a conference centre, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with free cabanas, sunloungers and pool umbrellas
  • Free self-parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and access to a nearby health club
  • A vegetable garden, a reception hall and a computer station
  • Guest reviews speak highly of the helpful staff
Room features
All 310 rooms have comforts, such as premium bedding and laptop-friendly workspaces, in addition to perks, such as air conditioning and bathrobes.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bidets, free toiletries and hairdryers
  • 49-inch LED TVs with premium channels
  • Free tea bags/instant coffee, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English, Indonesian

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Exterior

Doubletree By Hilton Surabaya

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 98 reviews
The price is S$80
includes taxes & fees
27 Jul - 28 Jul
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 154,880 for adults and IDR 77,440 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Djaman Doeloe Restaurant
  • Soiree Rooftop Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Shopping centre

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Conference centre
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 17 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 605000.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 154880 for adults and from IDR 77440 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Four Points by Sheraton Surabaya Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 8:00 PM.

How much does it cost to stay at Four Points by Sheraton Surabaya, Pakuwon Indah?

As of 3 Jul, 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya, Pakuwon Indah on 10 Jul, 2025 start from S$103.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Points by Sheraton Surabaya, Pakuwon Indah pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points by Sheraton Surabaya, Pakuwon Indah?

Self-parking is free at this property.

What time is check-in at Four Points by Sheraton Surabaya, Pakuwon Indah?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Surabaya, Pakuwon Indah?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Four Points by Sheraton Surabaya, Pakuwon Indah provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies.

Where is Four Points by Sheraton Surabaya, Pakuwon Indah located?

Situated in Surabaya, this golf hotel is steps from Pakuwon Mall and 2.5 mi (4 km) from Al-Akbar Mosque. Surabaya Zoo and Taman Bungkul are also within 6 mi (10 km).

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Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 133 out of 168 reviews
Rating 8 - Good. 22 out of 168 reviews
Rating 6 - Okay. 10 out of 168 reviews
Rating 4 - Poor. 1 out of 168 reviews
Rating 2 - Terrible. 2 out of 168 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian KimTju

Liked: Cleanliness, amenities, property conditions & facilities
It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.
Stayed 8 nights in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10/10 Excellent

Puguh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel to stay in Surabaya
Stayed 10 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Friendly and warm check in staff. Breakfast was excellent. Location is fantastic
Stayed 2 nights in Oct 2024

8/10 Good

Lulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and next to a mall.
Stayed 1 night in Aug 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of the city, clean, easy access to the mall, varieties of food
Stayed 3 nights in Oct 2024

10/10 Excellent

Leng teck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall
Stayed 1 night in Jul 2024

10/10 Excellent

Shaoju

Liked: Cleanliness, staff & service, property conditions & facilities
very good hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).
Stayed 4 nights in Sep 2024

10/10 Excellent

GO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and friendly staff
Stayed 3 nights in Jun 2024

10/10 Excellent

HITOSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially the view from the bar was the best.
Stayed 2 nights in Sep 2023

10/10 Excellent

Noriaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice property
Stayed 2 nights in Mar 2023

10/10 Excellent

CHARLENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was exceptional and the food was delicious. Property is well-maintained.
Stayed 2 nights in May 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding and very comfortable!
Stayed 2 nights in Mar 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Very friendly and helpful staff!
Stayed 13 nights in May 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff! Direct access to Pakuwan Mall! Nice Pool and fitness Center! We stay in this hotel every year and will come again!
Stayed 19 nights in Apr 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect!
Stayed 7 nights in Jul 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the rooftop and nice swimming pool
Stayed 2 nights in Jun 2024

8/10 Good

Hideyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good but the price is very high.
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable stay at Four Points Sheraton Pakumon

Nice location with Pakumon mall besides! Very clean and comfortable room.. Definitely my place to stay on my next trip in Surabaya.
Stayed 4 nights in May 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Access to the mall for dining and shopping
Stayed 4 nights in May 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very friendly staff! Very helpful! Thank you!
Stayed 18 nights in Jun 2024

10/10 Excellent

Xiaoqing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place to stay

Wonderful place, though price went up significantly at the facility, last year I stayed at Westin, this year I had to stay at the four points, just kidding, the two hotels are built in the same building and all had exits directly to the shopping mall. Four points is a bit less expensive. Fabulous surroundings with great choice of everything.
Stayed 3 nights in May 2024

10/10 Excellent

Adrian KimTju

Liked: Amenities
by the capabilities of chef M.Hidayat, great gourmet cook, came out to greet people , listened to our opinion, that made my one week stay so memorable, this is the second time that I stayed at Four Points Pakuwon, will stay there again if I am in Surabaya
Stayed 7 nights in Dec 2023

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

it was amazing stay, the staff are so courteous, they make life very easy
Stayed 1 night in Aug 2022