2/10 Terrible
Deepinder
Travelled with partner
22 Dec,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in for one night while travelling with my wife. Was given room 121. The room dirty, very worn out, had an unpleasant and was inconsistant with the quality ive come to expect from a red roof property. It was 10F outside and the room was extremely cold because the heater was off. I told myself it was my own fault for assuming all red roofs were equal and to make the best of it. My wifr and I woke up at 1:30am because it was extremely cold again. Turns out the heater quit. I called down to the front desk repeatedly for 10 minutes, nobody answered. I got dressed and walked around the block to the front desk and which was unattended. I waited almost 30 minutes until someone showed up. I explained the situation to the front desk attendant and requested a room change, the attendant kept insisting he would come to the room to try and trouble shoot the heater. I told him that was not acceptable, it was 2:00am, my wife was in bed, I did not want anyone coming to try and trouble shoot the heater. I just wanted to switch rooms. The attendant agreed and gave us room 317. We packed our bags in the middle of the night and switched to room 317. To my surprise, practically brand new!! It was clearly recently refurbished. It had a new tv, new heater, it was very clean, no wierd smell. This was the type of room I had experienced staying at any other red roof. If rooms like this were available why wasnt I given it to begin with?!?? Very poor experience!
Deepinder
Stayed 1 night in Dec 2024