2/10 Terrible
Lana, Ferndown
Travelled with partner
17 Oct,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a terrible choice of a hotel for us. We asked for a quiet room only to be put on a floor with a very noisy group booking and underneath the restaurant. Late into the evening there was scraping of the chairs and walking in high heels right above our heads, music. We had to change rooms in the middle of the night as even though we were told that the noise would stop at 23:00 it still continued. When we asked again why this was so, we were told that obviously there was tidying up after the last service and the noise would possibly go on for a couple of more hours. When we said if we could change in the morning, we were told that the available room might be sold to another customer and we would be stuck with the room just below the restaurant for the rest of the stay. The housekeeping is very poor. The floor was not wiped once for the whole duration of our stay. There is no real lounge, lobby. If a large group arrives and you are in the small area with comfortable lounge chairs by the entrance of the building, you are surrounded by luggage and people shoulder to shoulder. I would recommend that you choose a different Marriott in town. This is a very poor standard for a Marriott hotel.
Lana
Stayed 5 nights in Aug 2024