2/10 Terrible
Carolina
Travelled with group
1 Oct,2024
Disliked: Staff & service, amenities, property conditions & facilities
Our stay was a major disappointment. The hotel’s website and promotional materials were extremely misleading, setting false expectations for what the property actually offers. One of the biggest deceptions was the beach. The site advertises a beautiful beach right next to the property, but in reality, there is no beach on-site. The pool that’s shown in photos as adjacent to the beach is also misleading—it’s not even on the hotel property. You have to take a shuttle to get there, and when we finally did, the pool was outdated and in poor condition, nothing like the pictures. The beach near this pool was rocky, dirty, and completely uninviting.
To make matters worse, the only nice beach is located three shuttle stops away, but getting access to it requires a reservation at least 48 hrs in advance. During our entire stay, we couldn’t secure a reservation because it was always fully booked, which was incredibly frustrating and felt like a bait-and-switch.
On top of these issues, the ac in our room wasn’t working, making the room unbearably hot. The hotel did offer another room with working AC, but they tried to charge us extra for it! After a long back-and-forth, they finally agreed to waive the charge, but the whole experience was exhausting and unprofessional.
Overall, the false advertising, poor service, and misleading claims about the amenities ruined our stay. If you’re expecting a beachfront hotel with easy access to a nice beach and pool, you’ll be sorely disappointed
Carolina
Stayed 3 nights in Sep 2024