Find Southwest Spa Hotels from S$81

"Upon check-in, we were told there were issues with the water and it had to be run for a while & were offered drink coupons.Once we got to our room. it was clean however, our shower was covered with black residue. When I went back down to ask for the room to be cleaned, we were informed by housekeeping that it would be faster to get a new room because there was a shortage of housekeepers. We were checked into a new room that was obviously used and not cleaned. There were dirty towels in the bathroom used cups towels in the bedding area. Both beds were used and unmade, an iron and ironing board out and other miscellaneous items around the room. I went back down to the front desk and showed the video of our room. We were then asked to be put back in our original room and that we would not shower because other guests were complaining of brown water in the sink showers and toilet. The desk agent did try to accommodate us and had someone go check a third room. We were told that that room was good so we went up. We were a little frustrated and decided not shower. We decide to use the drink coupons and when entering the bar we saw it was shut down as there was water leak and dryers attempting to air out the area, and there are pieces missing from the ceiling. It was one lady working but she was nice. We received our drinks but ended up leaving. We decided to let the water run in hopes it would clear up by morning enough to brush out teeth but did not & bottled water had to be used."

"Ms. Tiarra at the check-in/out Desk is professional, knowledgeable, warm, and kind. She accepted my concerns about the property seriously and with respect. She is a GEM! It’s my fault that did not shower while in residence. Perhaps Housekeeping would have been able to provide a clean shower curtain had I noticed it earlier. Concerns about hot food served on styrofoam plates/cups - helps manage costs but induces cancer. Paper products are more expensive (would be cheaper in bulk?)."

"Everything was wonderful would stay again."