2/10 Terrible
Jacob
Travelled with family
16 Nov,2024
Disliked: Cleanliness, amenities, property conditions & facilities
I take full responsibility for my mistake staying in this sub par property. There are two of these properties located in Elkhart, IN. One is much nicer and the other one is dirty run down and I would never stay at again. Check-in was an absolute mess. The two women had no clue what they were doing. It took 25 min for me to get a room that was prepaid through expedia they actually had to call another person to figure out how to do it. My standards for a hotel are not too difficult, clean, modern, renovated, and this place is none of that. If you want a hotel that does not have a capable housekeeping staff, does not care about the rooms, and wont train their staff then this is the place for you. Stay far away and i feel like i was completely robbed for what I paid. Live and learn but dont make the same mistake I did stay far away from Holiday Inn Express and Suites on Nappanee. As an aside I dont blame staff I blame management for not training them correctly.
Jacob
Stayed 1 night in Nov 2024