2/10 Terrible
MEGAN
Travelled with group
10 Nov,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience with this B&B! My friends and I stayed here for 2 nights in October 2024. Upon arrival, it was very difficult to find this B&B with the address leading us somewhere different. When we finally found our way to the front of the B&B we arrived at a locked gate with no instructions of how to get in. Another guest eventually let us in. During our stay we had several instances of being locked out of the front gate, front door, and difficulty getting into our room. Once in our room it was noted that both our AC and safe were not working. We spoke with the receptionist who said she would let the owner know but no follow up happened during our stay. It was rainy in Sorrento while we stayed and unfortunately a flash flood occurred our first night. We were awoken by banging on our door. When I stepped down my foot went into water that came up to my ankle. All of our belongings were in the water on the floor with several items being damaged. The owners sent maids to mop our rooms. This was the only help we were offered. We had limited hangers to hang our clothes to dry them. On the day of check out we requested a late check out to allow our clothes more time to dry - this was declined. So we packed our soaking wet items into our bags and went to check out. I sent emails to the B&B requesting compensation with no response. Expedia has also reached out on my account with no response. Horrible customer service and communication!