Sophia Hotels from S$71

"It was good"

"First room was not cleaned when we got there, but the staff was pleasant and put us into another room which was good. The location is in a very sketchy area and there was an actual lockdown of the hotel in the morning we left because of a shooting directly across the street. "

"The staff was nice, friendly, and welcoming. The complimentary breakfast was very good. The property was not bad. The biggest area of improvement was the shuttle service. The shuttle service is handled by another company and communication between the hotel, shuttle service, and customer needs to be improved. The property should connect the customer with the shuttle service directly and explain it is not operated by La Quinta Inn. Without the shuttle service issues, I would give the property a 3.5 rating. Also, the one vent in the bathroom was very dusty/dirty and the closet door could not open all the way because the floor may have shifted. "

"Arrived late for checkin around 10pm. You can't go inside. You have to stand outside and talk through a window. Was put into a room at the back, upstairs. Went in and the floor was rotted through under the carpet. The room REAKED. It was apparently a smoking room? Which i never requested. Stepped a few more feet in, and the fridge/microwave were both broken. Thats when we spotted the FIRST roach. Followed by dozens more. Dead and alive, in the beds, on the furniture, in the sink, crawling out of the tub and sink drains. It was the grossest place i had ever been to. No phone in the room, so had to call customer service who patched me through to the front desk. I informed of the roaches, and there was no shock, no disgust, no anything. She honestly seemed irritated that I was taking issue with it. Didn't offer a new room. I had to ask. So i have to go all the way back to the front to get keys for the new non-smoking room. Again, no apology or anything. New room was roach free, but still smelled, and had a ton of mold all over the ceilings. Bedding was a sheet and what felt like a curtain for a blanket. No roaches, but other bugs. Asked for extra towels as they only give 2, and wss told they wont do that, you have to bring your dirty towels to the front desk to exchange them. The door didnt close all the way, even locked there was a gap to the outside. This is the place that sketchy things happen and you end up on 60 minutes. You get what you pay for. Trust me, pay more. "

"Good renovvated hotel, nice personnel"

"Eating in the cafe but on the outside. Asian staff very rude told me to pack up my food due to no outside food. No signs anywhere. She was loud and she completed humiliated me. People were looking. Never apologized "

"Great hotel"

"The room was amazing and the hotel is so nice! We came to town for a concert and they were so helpful is working with us with check in and check out! Highly recommend this hotel for all stays!"

"Clean facilities "