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Viceroy Snowmass

5.0 star property
Luxurious ski hotel with ski-in/ski-out access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Viceroy Snowmass

Terrace/patio
Exterior
Hot tub, body treatments, hydrotherapy, aromatherapy, hot stone massages
1 bedroom, premium bedding, down duvets, in-room safe
1 bedroom, premium bedding, down duvets, in-room safe

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Bar
  • Pool
  • Parking available
  • Gym
The price is S$1,462
includes taxes & fees
20 Jan - 21 Jan,2025

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Cirque One Bedroom Premium Residence

42-inch LCD TV with digital channels, TV, first-run films

Cirque One Bedroom Premium Residence

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Separate bedroom
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Cirque Two Bedroom Premium Residence

1 bedroom, premium bedding, down duvets, in-room safe

Cirque Two Bedroom Premium Residence

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Separate bedroom
Premium bedding
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Cirque Studio Queen/Queen Residence

1 bedroom, premium bedding, down duvets, in-room safe

Cirque Studio Queen/Queen Residence

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Down duvet
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mobility Accessible Cirque One Bedroom Premium Residence, Transfer Tub

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Cirque One Bedroom Premium Residence, Transfer Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Separate bedroom
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Cirque Two Bedroom Residence

1 bedroom, premium bedding, down duvets, in-room safe

Cirque Two Bedroom Residence

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
2 bedrooms
Premium bedding
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Mobility Accessible Cirque Two Bedroom Premium Residence, Transfer Tub

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Cirque Two Bedroom Premium Residence, Transfer Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
2 bedrooms
Premium bedding
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Mobility Accessible Cirque Studio King, Transfer Shower

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Cirque Studio King, Transfer Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Separate bedroom
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Mobility Accessible Cirque Two Bedroom Premium Connecting Suite, Transfer Tub

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Cirque Two Bedroom Premium Connecting Suite, Transfer Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
2 bedrooms
Premium bedding
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Mobility Accessible Pinnacle Two Bedroom Residence, King/Queen

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Pinnacle Two Bedroom Residence, King/Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Down duvet
Separate bedroom
  • 93 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Pinnacle Two Bedroom Residence, King/Queen

View from room

Pinnacle Two Bedroom Residence, King/Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
2 bedrooms
Premium bedding
  • 93 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Pinnacle Two Bedroom Residence, King/Two Twin

1 bedroom, premium bedding, down duvets, in-room safe

Pinnacle Two Bedroom Residence, King/Two Twin

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Down duvet
Separate bedroom
  • 93 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Single Beds

View all photos for Pinnacle Two Bedroom Premium Residence

1 bedroom, premium bedding, down duvets, in-room safe

Pinnacle Two Bedroom Premium Residence

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Down duvet
Separate bedroom
  • 93 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds OR 1 Double Sofa Bed

View all photos for Pinnacle Studio Residence One King

1 bedroom, premium bedding, down duvets, in-room safe

Pinnacle Studio Residence One King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Down duvet
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mobility Accessible Pinnacle Studio King, Roll-in Shower

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Pinnacle Studio King, Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Down duvet
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Pinnacle Studio Residence Two Queens

1 bedroom, premium bedding, down duvets, in-room safe

Pinnacle Studio Residence Two Queens

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Down duvet
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Cirque Studio King Residence

1 bedroom, premium bedding, down duvets, in-room safe

Cirque Studio King Residence

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Down duvet
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Cirque Two Bedroom Den Residence

1 bedroom, premium bedding, down duvets, in-room safe

Cirque Two Bedroom Den Residence

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
2 bedrooms
Premium bedding
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Pinnacle One Bedroom Residence

View from room

Pinnacle One Bedroom Residence

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Down duvet
Separate bedroom
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Pinnacle One Bedroom plus Den Residence

1 bedroom, premium bedding, down duvets, in-room safe

Pinnacle One Bedroom plus Den Residence

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Down duvet
Separate bedroom
  • 84 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Mobility Accessible Pinnacle One Bedroom Residence Roll-in Shower

1 bedroom, premium bedding, down duvets, in-room safe

Mobility Accessible Pinnacle One Bedroom Residence Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
Down duvet
Separate bedroom
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Hypo-allergenic bedding, down duvets, in-room safe, desk

Limelight Hotel Snowmass

Hot tub
Breakfast included
Free airport shuttle
Pet-friendly
9.6 out of 10, Exceptional, (655)
The price is S$1,380
includes taxes & fees
13 Jan - 14 Jan,2025
Limelight Hotel Snowmass
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About the area

Map
130 Wood Rd, Snowmass Village, CO, 81615

What's nearby

  • Snowmass Mountain - 1 min walk - 0.0 km
  • Snowmass Mall - 14 min walk - 1.2 km
  • Snowmass Sports - 15 min walk - 1.3 km
  • Snowmass Club - 6 min drive - 3.7 km
  • Buttermilk Mountain - 28 min drive - 15.2 km

Getting around

  • Aspen, CO (ASE-Pitkin County) - 13 min drive

Restaurants

  • ‪Buttermilk Mountain - ‬13 min drive
  • ‪Fuel Coffee - ‬13 min walk
  • ‪Up 4 Pizza - ‬32 min drive
  • ‪Gwyn's High Alpine Restaurant - ‬20 min walk
  • ‪Venga Venga Cantina & Tequila Bar - ‬16 min walk

About this property

Viceroy Snowmass

Luxury boutique hotel near Snowmass Mountain
Located close to Snowmass Mall, Viceroy Snowmass provides a free return airport shuttle, a poolside bar and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, downhill skiing and a ski shuttle. Indulge in a sports massage, a facial and hydrotherapy at the on-site spa. The on-site Latin American cuisine restaurant, TORO Kitchen, offers breakfast, lunch and dinner. Yoga classes are offered at the health club; other things to do include snowboarding, mountain biking and snowshoeing. Stay connected with free wired Internet, and guests can find other amenities, such as a coffee shop/cafe and a garden.
Additional perks include:
  • An outdoor pool
  • Limo/town car service, cooked-to-order breakfast (surcharge) and bike hire
  • Valet parking (surcharge), an electric car charging station and babysitting (surcharge)
  • Multilingual staff, free newspapers and ATM/banking services
  • Guest reviews speak highly of the helpful staff
Room features
All 173 rooms include comforts, such as premium bedding and first-run films, as well as perks, such as air conditioning and dressing gowns.
More amenities include:
  • Childcare services and free infant beds
  • Bathrooms with designer toiletries and shower/bath combinations
  • 42-inch HDTVs with premium channels and first-run films
  • Wardrobes/cupboards, kitchens and fridges

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free return airport shuttle from 6 AM to 11 PM
  • Ski shuttle nearby
  • Limo/town car service
  • Covered valet parking on site (USD 60 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 30 to 45 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • NEST Bar & Grill
  • The Viceroy Lounge
  • TORO Kitchen

Things to do

  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Mountain biking
  • Outdoor pool
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding
  • Snowshoeing
  • Yoga classes

Family friendly

  • Free cot
  • In-room babysitting
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 11 meeting rooms
  • 13,394 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Ceiling hoist
  • Hardwood flooring in public areas
  • Lift (91 centimetre wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • First-run films

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Espresso maker
  • Kitchen
  • Limited room service
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Parcel deliveries will be accepted on behalf of guests for a storage fee of USD 5 per item for up to 5 days and USD 5 per item for each additional day. Any deliveries received after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 175.00 per accommodation, per stay (maximum USD 275 per stay), plus a one-off cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 45 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 55.20 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Health club access
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Shuttle service
  • Ski storage

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 30 to 45 for adults and USD 20 to 40 for children
  • Valet parking fee: USD 60 per night (in/out privileges)
  • Pet fee: USD 175.00 per accommodation, per stay (maximum USD 275 per stay) plus a one-off USD 100 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Snowmass Viceroy
Viceroy Hotel Snowmass
Viceroy Snowmass
Viceroy Snowmass Hotel Snowmass Village
Viceroy Snowmass Resort Snowmass Village
Viceroy Snowmass Resort
Viceroy Snowmass Snowmass Village
Viceroy Snowmass Hotel

Frequently asked questions

Does Viceroy Snowmass have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Viceroy Snowmass?

As of 22 Dec,2024, prices found for a 1-night stay for 2 adults at Viceroy Snowmass on 20 Jan,2025 start from S$1,461.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Viceroy Snowmass pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 45 kg per pet. There's a fee of USD 175.00 per accommodation, per stay. A cleaning fee of USD 100 also applies. Service animals are exempt from fees.

How much is parking at Viceroy Snowmass?

Valet parking is available for USD 60 per night.

What time is check-in at Viceroy Snowmass?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Viceroy Snowmass?

Checkout is at 11 AM.

Does Viceroy Snowmass provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Viceroy Snowmass located?

Located in the mountains, this ski-in/ski-out hotel in Snowmass Village is within a 15-minute walk of Snowmass Mountain and Snowmass Mall, and close to winter sports, such as cross-country skiing and snow tubing. Silver Queen Gondola and Buttermilk Mountain are also within 12 mi (20 km).

Viceroy Snowmass Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 546 out of 764 reviews" "
Rating 8 - Good. 115 out of 764 reviews" "
Rating 6 - Okay. 48 out of 764 reviews" "
Rating 4 - Poor. 30 out of 764 reviews" "
Rating 2 - Terrible. 25 out of 764 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

William, NEW YORK

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2024

10/10 Excellent

Sriram, Cedar Park

Good stay
Stayed 2 nights in Oct 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly for the price it was average. Dont know if it was cause were nearing the off season but things seemed basic and not super clean. I had to change rooms the first day at night because the fridge was so hot my milk for my baby spoiled. Also valet parking is 50 dollars a day so expect about 500 dollars for some days. You cant park your own vehicle. All in all it was better than others yet still basic.
Stayed 5 nights in Oct 2024

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Sep 2024

6/10 Okay

adam, Sal Lake City

Business traveller
Disliked: Staff & service
Nice view, Nice room, limited service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Hoang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Dr Andrew

Stayed 1 night in Sep 2024

2/10 Terrible

Cheryl

Disliked: Staff & service, property conditions & facilities
There is issues with the drain in the shower. The carpet got all wet. They sent someone to “fix” it at 10pm when someone was still in the shower. They clearly know something is wrong but still sold this room. This is a fraud!
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, clean, and comfortable
Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Carlos

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Facilities were great. Room was very comfortable for my family of 5 and two dogs! Would stay again here.
Stayed 3 nights in Aug 2024

8/10 Good

Di, South Amboy

Liked: Cleanliness, amenities, property conditions & facilities
Access to spa facility cost extra and the staff were not the most friendly
Stayed 1 night in Aug 2024

10/10 Excellent

Julie, Niwot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Viceroy for the Jazz Aspen Festival and I have to say I was so impressed with the staff at the Viceroy! They had the most organized, convenient shuttle system for the show. No other hotel in the area was set up in the same way and it really made a difference. I was extremely impressed and would stay at the hotel again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Brian A

Stayed 3 nights in Aug 2024

4/10 Poor

Vincent, Parker

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hot water boiler was broken (fixed the second day in the evening), housekeeping didn't show up the first day, asked for towels that never showed, no coffee in the room or in the lobby, asked for extra coffee and they sent decaf, the list goes on...just poor all around.
Stayed 2 nights in Aug 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the stay there.
Hotel was great, location was great, Really enjoyed Snowmass in the summer. Had to leave one day earlier than expected, due to some storm damage back home, and the hotel accommodated the early departure.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kathleen, Eagle

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pleasant surprise. We stayed one night in August. Great location and very clean room. I would stay again.
Stayed 1 night in Aug 2024

8/10 Good

Courtney

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place and gorgeous views. Great location. The staff was overwhelmed and undertrained though.
Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I asked for a quiet room. It was quiet during the night but early in the morning it was noisy because it was right by the garage door. We ordered room service for breakfast. It was not made to our specifications and the coffee came in chipped cups; not even a little pot of coffee. It's bad enough to pay an expensive resort fee but you shouldn't charge tax on it.
Stayed 3 nights in Jul 2024

2/10 Terrible

Karina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Melissa

Travelled with partner
Nice and quiet location. Nice and helpful staff members. That being said, our rooom specifically needed some work. The shower handle kept falling off and hard to work. The refrigerator was busted and wouldn’t go below 47 degrees. The room keys took several attempts to work each time we attempted to enter the room. Also, no towel racks which we have seen in most hotels these days. But, you would expect them in a high end resort hotel. The best part of our stay was the valet workers. Very upbeat, helpful and kind.
Stayed 1 night in Jul 2024

6/10 Okay

Laurence

Liked: Staff & service
Disliked: Room comfort
Very noisy hotel
Between the busy road, the evening cocktail party by the pool, the person smoking on their patio, the kitchen smell coming through the room vent, and the new construction next door, this was not a relaxing stay. We paid over $500 a night and it was not worth it. The pool area was dark and had no lighting in the evening. The carpet in our room was stained and frayed. It was nice having a washer in the room, but it smelled very moldy. The receptionists (Ashraf and Yuki) were amazing. They made us feel very welcome.
Stayed 2 nights in Jul 2024

8/10 Good

Hannah

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sherri at The Viceroy made our stay EXCEPTIONAL!
Sherri at the Viceroy was TOP NOTCH and gave us what I refer to as “unreasonable hospitality and customer service!” We live in a world that rarely gives 5-star service without charging an outrageous sum or without requiring request. Sherri at The Viceroy went ABOVE AND BEYOND and made our stay not only exceptionally comfortable, but a memorable experience worthy of sharing!!!! Thank you, Sherri. The Viceroy Hotel is lucky to have your managerial skills!!!!
Stayed 2 nights in Jul 2024