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"The positive - the night manager was extremely friendly and helpful. There is a unique feature in this boutique colonial style hotel which is a koi pond in terrace with fish feed provided that children especially would enjoy. Now the curious. First, the rooms are old and not well maintained. For example the safe in our room did not work and the tub/shower in the bathroom was high lipped that is extremely difficult to get in and out of, older guests be careful. A step should be provided to get in and out. You must request your exact breakfast dishes one day in advanced instead of the day of from a menu. This is really more a mom and pop operation with even ice served from a ice cube tray from a refrigerator like home emptied into the kitchen sink before landing in your glass But really the key is when you stay here you are treated like a burden by the day manager. We were accused and scolded for leaving a light yellow stain on their bath and hand towels and warned against further stains or a penalty. (Its was a very light stain that frankly we have no idea where from.) Before being allowed to leave, we had to wait for them to examine our room to ensure all was well and was mocked condescendingly “no more oil stains right?” I am not sure she would have treated caucasian guests this way so this may be a bit of the discrimination against guests of Chinese descent from all countries. "

"Compliments for Reception Staff Jannah, Jagjeet and Housekeeping Team : Dear Management of AC Hotels by Marriott Ipoh, I would like to express my sincere appreciation for the outstanding service provided during my recent stay at your hotel, from 16th January to 18th January. A special thank you to Jannah at the reception for her warm welcome, professionalism, and attentiveness. She was courteous, efficient, and always ready to assist with a genuine smile, which made the check-in and overall experience truly pleasant. Also a big thank you to Jagjeet for placing the slice of birthday cake in our room so that i may surprise my best friend on her birthday! I would also like to commend the housekeeping team for the birthday decorations as well as maintaining the room in impeccable condition. The cleanliness, attention to detail, and consistency throughout my stay did not go unnoticed and greatly enhanced my comfort. Please extend my gratitude to Jannah, Jagjeet, and the entire housekeeping team for their dedication and excellent service. They are a true credit to AC Hotels by Marriott Ipoh. Thank you once again for a wonderful experience. Zuleeyantee Suri Warm regards,"

"Everything is great especially the hospitality of the hotel’s staff is excellent. "