OYO Rooms, Shirwal hotels

"The ambience, staff, room service, food and the landscape everything was wonderful. Please upgrade your wifi service as I had hard time connecting my office laptop. "

"THIS LISTING IS NOT BY THE ORIGINAL OWNER. STAY AWAY, THIS IS A FRAUD LISTING. NO COMPLAINTS ABOUT THE ORIGINAL OWNER OR THE PROPERTY. I am not sure how this passed the Hotels.com scrutiny. I booked Casurina Resort Park, Bhor, Maharashtra for 3 nights as a gift for our 2nd Wedding Anniversary. I was charged for the entire stay. My wife and I drove 2 hours from Pune Maharashtra to the resort. At the gate, we were not allowed to enter the resort premises. After persuading the guard and showing him the receipt on my phone, he reluctantly let us in. At the reception, we were shocked to know when the manager said that they are not listed on Hotels.com. I spoke with Casurina Resorts corporate office in Pune and was told the same. I contacted hotels.com support and they were also not able to get in touch with the person / company who listed the property on hotels.com. I was told that they could not issue a refund but I will get a call back from the Hotels.com reservations team, which I have not received as of today. I am frustrated and quite honestly not sure what to do in order to get a refund. Did not expect this from the likes of hotels.com/expedia and Vrbo."

"We had a lovely comfortable stay. The Arabian villa comprises of 2 large villas and cottage rooms. We stayed in family room in a cottage for 4 persons. The villa is for larger groups of 15+ people. Our room was spacious and clean. The swimming pool was also nice but the water was not very clear. Tea/coffee amenities in room could be improved. The breakfast was great and all staff polite. The local host Rahil was very cooperative and helpful. We had booked our stay few hours before arrival and we were little apprehensive if hotels.com had communicated to the owner as we had a prior bad experience. But this time it was good, a few minutes delayed but fine. We could checkout late and that was great. Overall we had a good stay. The information needs to be corrected at Hotels.com which does not inform about cottage rooms and mentions the whole villa is available for use. "