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Reviews of Mai Tai Resort

4 out of 5
Mai Tai Resort
Lot 78 Mossman Mt. Molloy Road, Shannonvale, QLD

Reviews

9.6

Exceptional

Rating 10 - Excellent. 55 out of 70 reviews" "
Rating 8 - Good. 13 out of 70 reviews" "
Rating 6 - Okay. 0 out of 70 reviews" "
Rating 4 - Poor. 1 out of 70 reviews" "
Rating 2 - Terrible. 1 out of 70 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful tranquil tropical resort. Fantastic location and André the owner is a wonderful host and a warm soul. If you want to relax, but also have a base that is central to everything, this is the place. 5 stars is not enough.
Stayed 6 nights in Jul 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Elaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Andre' on 28 Feb,2024
Thank you Elaine , was nice to meeting you and thank you very much to choosing Mai Tai Resort!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Andre' on 14 Nov,2023
Thank you very much Doug! Have a nice time in the south of the USA before you both heading home next year in spring!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Anisa

Liked: Cleanliness, staff & service
The hosts were terrific , genuine , polite , helpful and friendly . The sceneries were beautiful , nice views all round . Property was relaxing .
Stayed 6 nights in Sep 2022
Response from Anthony on 10 Dec,2022
Many thanks for you review

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful tranquil setting. Surrounded by rainforest. Great place to stay.
Stayed 7 nights in Oct 2022
Response from Anthony on 16 Oct,2022
Many thanks Katherine

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2022

2/10 Terrible

Verified traveller

Travelled with partner
Beware. I was surprised and disappointed that after a snap lockdown in Victoria and boarder closing in QLD no compensation was given or credit for a future stay. The request was unkindly dismissed. This was the first very negative experience I’ve had across three continents during this pandemic. The proprietor made our lockdown experience much more painful through our conversation.
Stayed 3 nights in Jul 2021

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glorious spacious apartment with stunning views, tranquility & the opportunity for a well earned rest & relax. Easy access to restaurants, shops & markets. A thoroughly enjoyable weekend getaway a must for the discerning traveller. Attentive & helpful hosts Anthony & Andre make this resort a place of first class enjoyment & friendliness. My Grateful thanks Aidan
Stayed 3 nights in Oct 2020
Response from Anthony on 13 Oct,2020
Thanks Aidan - look forward to seeing you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a resort, bed and breakfast, shower is outside
Just about everything is not as described in the listing --very disappointing. I seriously question the authenticity of the other reviews. This is not a resort, not a hotel, it is a bed and breakfast. Breakfast is fruit and coffee (better described as continental breakfast). The rooms are semi-attached to the owners' home, they are constructed of cinder blocks with fixtures from home depot and decorated with hung pictures and knick knacks of asian culture. The shower is outside and crawling with bugs (god forbid other things like snakes!!). The pool is seemingly unusable, I would not have gotten in as it didn't appear to be regularly cleaned. In short, this is a bed and breakfast, operated by two very friendly gentlemen that also live there. It is a bed and breakfast, it is not up to even a 3-star hotel standards and a very far cry from a 4-star resort as advertised. The listing should be reclassified to bed and breakfast to reflect reality. Also, the listing should state that the shower is located outdoors.
Stayed 5 nights in Dec 2019
Response from Anthony on 16 Jan,2020
It’s very sad to read your review and even more disappointing that you have to discredit every other person who took the time to make a review and question their authenticity. I think we make it quite clear who we are without having to justify ourselves to you. On all sights its quite clear that we are a small boutique mountain retreat / resort set in the hinterlands of Port Douglas. Just for your information a Bed and breakfast is traditionally accommodation under the same roof as the owner (which is NOT what we are offering). The 4 main rooms are situated in a separate pavilion away from our residence and have their own private outdoor areas. The Executive Villa is set high above Mai Tai – perched on the edge of the mountain and is one of the most unique, amazing places to stay within the region. Like majority of resorts in Port Douglas a manager / owner lives onsite. Apparently, you only received fruit and coffee for breakfast – again not true. Our breakfast consists of tea, coffee, juice, fresh fruit platter with yogurt, croissants and home-made jams, variety of cereals and breads – plus it’s offered free of charge (most people would find this sufficient enough). I find it ironic with all your complaints about our property that you never once opened you mouth to discuss the matter with us. If the outdoor shower was such a big problem, we could have moved you to the Superior room with indoor shower. I can’t understand if you were so upset, what with “crawling bugs and god forbid other things like snakes” and our “Seemingly unusable pool that didn’t appear to be regularly cleaned” WHY didn’t you leave? Your play on words and descriptions is quite dramatic and far from the truth. We keep our property very clean and continually upgrading and maintaining the property and grounds.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and relaxed hotel in a jungle paradise
I cannot commend this hotel highly enough. We were in Port Douglas for a week and decided to go for an accommodation away from the crowds. We could not be happier with our choice. Andre and Anthony are exceptional hosts, always there to help with good insights and local stories. They are a lot of fun to talk to. The hotel is located in the slope in the middle of the forest so it is very quiet with nature sounds. The swimming pool is very relaxing and has great views. A car is almost essential to move around, as the nearest restaurant is in Mossman 5 km away. Breakfast is very good at the hotel and it was included for us. The only minor downside for us was that our room could have had more light during the day. I think all the rooms have an outdoors private area though which largely makes up for the low light in the room. Once again this was probably the best accommodation I ever had in Australia.
Stayed 7 nights in Nov 2019
Response from Anthony on 25 Nov,2019
Hey Andre all the best to you both and with the baby - your review is very much appreciated.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like how quiet and intimate it is as well as the Balinese style
Stayed 5 nights in Oct 2019
Response from Anthony on 11 Oct,2019
Many thanks - glad you enjoyed your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place to take in the views and relax. Anthony & Andrea were very attentive hosts who had extensive knowledge of the area to make sure your stay was a wonderful expierence. A lovely freshly prepare breakfast every morning with clean rooms and efficient service.
Stayed 5 nights in Sep 2019
Response from Anthony on 6 Oct,2019
Thank you so much - glad you enjoyed your stay

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at Mai Tai if you like to be surrounded by lush greenery of the rainforest, waking up to the sound of birds chirping in a unique setting with awesome hosts. We had the most relaxing 4 days in Aug and would definitely stay there again on our next visit to Far North Queensland...next time we will stay longer. It is secluded so you will need your own transport and it will help to arrive during daylight. Breakfast is delightful when you have awesome views to accompany the fresh fruits, fluffy croissant, home made jams and great coffee that is served on the gorgeous verandah. If you like your fur babies, ask Andre to introduce you to their beautiful and very well behaved, sociable Bernese.
Stayed 4 nights in Aug 2019
Response from Anthony on 29 Aug,2019
Thank you so much for you review and hope to see you both again in the near future. Safe travels back to Adelaide.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Anthony on 30 Jul,2019
Many thanks for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a week of travelling around and doing all the touristy things it was so nice to have the opportunity to relax and just enjoy the property and the view. The staff went out of their way to make my stay a highlight of my trip and I can’t wait to come back to relax.
Stayed 3 nights in Mar 2019
Response from Anthony on 15 Apr,2019
Many thanks for your wonderful review and were be looking forward to your return.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Stayed 6 nights in Feb 2019
Response from Anthony on 9 Mar,2019
Thanks for your score Karl much appreciated.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Quiet boutique accomodation
Location is up on the hill slope where you get a view of the sugar plantations every morning. Andre and Anthony are the best hosts you could ask for. They offer the best guides and suggestions for visiting the sites around the area. Enjoyable 5 days we spent here.
Stayed 5 nights in Dec 2018
Response from Anthony on 17 Jan,2019
Many thanks for you wonderful review.

10/10 Excellent

Kia, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet resort, great place to go and forget about all your worries. The owners are so lovely and so knowleable about the surrounding area. Exactly what we needed, thank you!
Stayed 3 nights in Jun 2018
Response from Anthony on 19 Jun,2018
Thanks so much for taking the time to write a review - very much appreciated and thanks to both of you - all the best Anthony

10/10 Excellent

Morten, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Anthony on 19 Jun,2018
Many thanks for your rating - much appreciated.

10/10 Excellent

Chris , Polson Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay too short
We enjoyed our short stay at the MaiTai. The gentlemen who take care of you are great. Right from making the reservation until we departed. Very friendly and helpful . We would stay for a longer period next time .
Stayed 3 nights in Mar 2018
Response from Anthony on 6 Apr,2018
Thank you so much for taking the time to review our property.

10/10 Excellent

Bernie, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little Bali in Port Douglas
Excellent facilities lovely peaceful retreat in the surrounding hills of Port Douglas Anthony our host was brilliant attention to detail was excellent Would definitely go back
Stayed 3 nights in Feb 2018
Response from Anthony on 31 Mar,2018
Thanks and much appreciate - was a pleasure having you both here

8/10 Good

Karyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and Relaxing
Anthony and Andre are wonderful and gracious hosts at this luxury Bed and Breakfast. It is beautifully decorated with a fabulous view. The bed is comfortable and the shower wonderful. They really go the extra mile to make their guests comfortable. Our only complaint is internet access in the area is intermittent but that is a problem in Queensland right now.
Stayed 3 nights in Oct 2017
Response from Anthony on 7 Nov,2017
Thankyou so much Karyne and Greg for your wonderful review - very much appreciated and a joy to have you both staying with us.

8/10 Good

Terry & Jenny, Werribee Vic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and peaceful
Had a relaxing time in a perfect setting with very helpful and attendtiff owners.
Stayed 4 nights in Jul 2017
Response from Anthony on 26 Aug,2017
Thank you so much for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great place to stay to relax in some peace and quiet
Stayed 4 nights in Aug 2017
Response from Anthony on 12 Aug,2017
Thanks for the review - much appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely time at May Tai resort. A beautiful location and delightful hosts.
Stayed 3 nights in Jul 2017
Response from Anthony on 5 Aug,2017
Thank you so much we really appreciate your feedback.

10/10 Excellent

Spencer , Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful find!
I planned to go to Port Douglas but every decent place to stay was booked out. But then I saw that there was one room left at the Mai Tai. From the photos it looked pretty good. Well, I'm so glad Port Douglas was booked out. Because this is a way better place to stay (you need a car though). Your hosts are truly marvellous people, who have built something very special over the last 14 years. Decorated in Balinese style, the buildings are beautiful. The views are spectacular, particularly if you go 10 km up to the top of the hill on which the Mai Tai is located. There are only six rooms here, so the combination of the hillside location and the peaceful sounds (mainly birdsong) make for an incredibly restful stay. Your hosts are wonderfully knowledgeable and friendly and every recommendation they made about how I should walk in the Daintree, get to snorkel on the Great Barrier Reef, or just where in Port Douglas or Mossman I should head for dinner, were unfailingly accurate. My only problem with this review is that it may encourage even more people to stay here, thus making it more difficult for me to get in next time. There will definitely be a next time and, I expect, many more after that. Brilliant!
Stayed 7 nights in Jul 2017
Response from Anthony on 30 Jul,2017
Hey Spencer .. thank you so much for such a wonderful review. Looking forward to seeing you again at Mai Tai.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great great great we loved it at Mai tai I wanted to stay longer everything was perfect we can not wait to go back,great vibes,breakfast was very tasty,our stay was great.
Stayed 3 nights in Jul 2017
Response from Anthony on 22 Jul,2017
Many thanks for your wonderful review and look forward to seeing you both again.

10/10 Excellent

Laurence, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, tranquil oasis.
The hosts are very affable, informative and caring. The beds are super comfy. The breakfasts are excellent. And the view is sublime.
Stayed 3 nights in Jul 2017
Response from Anthony on 15 Jul,2017
Thanks Laurence for your review - hope to see you both in the Tropics again.

10/10 Excellent

Ellie, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
I would go back here in a heart beat, such a beautiful place to stay.

10/10 Excellent

Jen & Damon, Brisbane QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mai-Tai Resort
The view of the place was amazing & the breakie was very nice. Andrei & Anthony the owners are very good host & they help us the good places to visit & to dine-in. Overall we really enjoy our stay at Mai Tai.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal and Peaceful in a great location !!
We found Mai Tai to be a very personal experience with fantastic hosts !! A great location far enough away on the edge of the rainforest but close enough to port douglas and Mossman . It was exactly what my husband and I needed a peaceful place to chill with no kids !! The breakfast was just as amazing as the view !! Highly recommended and look forward to revisiting . Belinda and Darren
Response from Anthony on 19 Oct,2016
Thanks guys really appreciate you taking the time to review our property. Hope to see you both again.

10/10 Excellent

Nola, Victoria, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picturesque, tranquil resort
We enjoyed a five night stay which definitely recharged our batteries. As opposed to many soulless, sanitised places Mai Tai resort oozed with charm and love that the owners/managers have invested in their business. They were attentive and caring and had great knowledge about the area and advice on excursions and recommendations on some attractions to see. The gardens around the resort are stunning and there were many little corners with comfortable seating to read etc without having to sit in your room. A private courtyard and lovely pool area were also a great bonus. Hopefully I will return there to enjoy the ambience, view and wonderful hospitality again.
Response from Anthony on 19 Oct,2016
We certainly hope to see you both again and thank you both for your wonderful review.

10/10 Excellent

Mark, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
So relaxing and tranquil! I enjoyed my stay very much.
Response from Anthony on 28 Dec,2016
Thanks Mark appreciate your feedback

10/10 Excellent

Bernie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful stay in the rainforest
Mai Tai was everything we expected and more. Lovely welcome by Anthony and Andre set us up for a delightful 6 night stay. Bali themed, the room was very comfortable and so lovely and clean. Brekkie every morning was gorgeous fresh fruit and warm croissants along with happy chit chat about all sorts of topics. Anthony and Andre know so much about the surrounding areas and are very helpful in booking tours and giving some advice on what to do next. 10 mins from the famous and beautiful Mossman Gorge and 15 mins from Port Douglas, Mai Tai is situated in the perfect location. Up in the hills you overlook everyone with an amazing view but you're not far from anything. Delightful and restful stay - we will be back.
Response from Anthony on 27 Aug,2016
Thanks guys appreciate your wonderful review and hope to see you both again.

10/10 Excellent

M, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, friendly owners!
What a great stay! Great service, friendly, helpful, and the location was to die for!
Response from Anthony on 27 Aug,2016
Thank you so much for taking the time to place a review ... all the best.

10/10 Excellent

Peter, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unusual boutique hotel
Boutique hotel in nice location with excellent views. Personal service from very attentive staff made the stay extremely enjoyable. The only very minor annoyance was the traffic noise from the nearby road. There is not much traffic, particularly at night. Other than that, the resort is very tranquil and relaxing.
Response from Anthony on 20 Oct,2016
Thanks for your review ... appreciate you taking the time.

10/10 Excellent

Rachel, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mai Tai mountain retreat
What an amazing hidden treasure. Up in the mountains, surrounded by rain forrest, far away from the madding crowd, though only a 5 minute drive from civilisation. Run by 2 friendly attentive gentlemen who are a wealth of knowledge on the do's and don't's of the area. They were able to recommeng great tour choices and then book them for us. The rooms were a little slice of paradise with Kingsize beds and tropical courtyards, clean and well equipped. Breakfast served each morning on the terrace overlooking the mountains and ocean, was a relaxing way to start the day. We were greeted on each return from a day out with questions about our day and if there was anything that we needed. Exceptional experience. Would go again in a heart beat.
Response from Anthony on 20 Oct,2016
Your review is greatly appreciated ... many thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back!
My stay was exactly what I wanted and needed. Andre and Anthony have set a benchmark hard to beat. Hosts par excellence. Surroundings and ambience absolutely stunning and serene. Looking forward to returning.
Response from Anthony on 20 Oct,2016
Thank you for your kind words and we hope to see you back again

8/10 Good

Debbie, Prahran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mai Tai - wonderful views and exceptional hosts
Anthony and Andre were exceptional hosts. Nothing was too much trouble. They made suggestions of things to do and gave wonderful advice. They advised us to take travel calm before we left for our boat trip to the reef - which proved to be very helpful. They gave great restaurant recommendations. They were there to help us park and greet us when we returned. We felt very safe and comfortable.
Response from General Manager on 19 Oct,2016
We very much appreciate your wonderful comments and thank you for taking the time to review our property.

10/10 Excellent

stephen, canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely private retreat close to Port Douglas
Great place if you want to escape the crowds. Very private with excellent hosts who are proud of their property and very knowledgable about the things to do in the local area. Highly recommended.
Response from Anthony on 20 Oct,2016
Thank you so much for your kind words and taking the time to review our property.

10/10 Excellent

rachel, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
My daughter and I thoroughly enjoyed our 4 nights at The Mai Tai. Everything exceeded our expectations! Simply heaven!!
Response from Anthony on 22 Jun,2016
Many thanks for your wonderful review and great pictures

10/10 Excellent

Gail and Col, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical Getaway
We had a very enjoyable few days at Mai Tai Resort. The location and decor with attention to detail are great. The hosts are friendly and helpful with an abundance of local knowledge to help guests decide how to spend their time in the area.
Response from Anthony on 22 Jun,2016
Many thanks for your wonderful review and hope to see you both again

8/10 Good

Anna, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highlands retreat with Mountain to coast views
Mai Tai resort was more of a bed and breakfast run by two generous, informative and vivacious guys. Breakfast was great, with an outstanding view and lounge areas. The rooms were generous and kept very clean, and with your own little courtyard to relax as an extra benefit.
Response from Anthony on 22 Jun,2016
Many thanks for your wonderful review.

8/10 Good

melissa, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain view treasure
Feels like you've taken a step into another country -Bali, rather than just to Queensland. A lovely change from conventional cool and clinical hotels. Amazing mountain view look out. Only downside was it's a bit too close to the road where trucks can be heard passing...
Response from Anthony on 22 Jun,2016
Many thanks for your wonderful review.

8/10 Good

Melbourne Boy, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rainforest Hideaway
Mai Tai is the kind of place that really does grow on you. The first day you are there, it's a hotel, but by the end it's kind of more a home away from home. The staff are so lovely and friendly that like you are with friends as opposed to somewhere like a hotel. Beautiful views, lovely food and great company.
Response from Anthony on 22 Jun,2016
Many thanks for your wonderful review.

10/10 Excellent

Trevor, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Service: Flawless; Cleanliness: Beautiful;

10/10 Excellent

Michael, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Views and Great Hosts
My wife and I spent three nights at the Mai Tai resort. Andre and Anthony were excellent hosts greeting us warmly each morning and offering excellent advice about places to eat and activities in the Port Douglas area. Highly recommended.
Response from Anthony on 22 Jun,2016
Many thanks for your wonderful review.