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The Q Hotel

3.0 star property
Hotel in Shanklin with sauna and seasonal outdoor pool

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Q Hotel

Seasonal outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
Premium bedding, blackout curtains, iron/ironing board, free WiFi
Beach nearby
Reception
Terrace/patio
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Pool
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
The price is S$187
includes taxes & fees
24 Nov - 25 Nov

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 8 of 8 rooms

Standard Twin Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Fan
Private bathroom
Hairdryer
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

Basic Single Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Fan
Private bathroom
Hairdryer
  • Sleeps 1
  • 1 Single Bed

Signature Suite

Highlights

Individually decorated
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Fan
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double or Twin Room

Premium bedding, blackout curtains, iron/ironing board, free WiFi

Superior Double or Twin Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Fan
Private bathroom
Hairdryer
  • Sleeps 2
  • 2 Single Beds

Standard Double Room

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Fan
Private bathroom
  • Sleeps 2
  • 1 Double Bed

Deluxe Double Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Fan
Private bathroom
Hairdryer
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Premium bedding, blackout curtains, iron/ironing board, free WiFi

Superior Double Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Fan
Private bathroom
Hairdryer
  • Water view
  • Sleeps 2
  • 1 King Bed

Standard Single Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Fan
Private bathroom
Hairdryer
  • Sleeps 1
  • 1 Single Bed

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Food and drink
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Free WiFi
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9.8 out of 10, Exceptional, (24)
The price is S$215
includes taxes & fees
24 Nov - 25 Nov
The Fig Tree Shanklin
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About the area

Map
12 Queens Road, Shanklin, England, PO37 6AN

What's nearby

  • Shanklin Theatre - 5 min walk - 0.5 km
  • Shanklin Beach - 5 min walk - 0.5 km
  • Shanklin Chine - 6 min walk - 0.5 km
  • Shanklin Old Village - 6 min walk - 0.6 km
  • Isle of Wight Zoo - 8 min drive - 5.8 km

Getting around

  • Shanklin Station - 9 min walk
  • Southampton (SOU) - 100 min drive

Restaurants

  • ‪Shanklin Chine - ‬8 min walk
  • ‪Laburnum Cottage Tea Rooms - ‬7 min walk
  • ‪Fishermans Cottage - ‬7 min walk
  • ‪The Copper Kettle - ‬7 min walk
  • ‪The Crab - ‬7 min walk

About this property

The Q Hotel

Hotel near the bay
Consider a stay at The Q Hotel and take advantage of a coffee shop/cafe, a garden and a fireplace in reception. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at Restaurant, the on-site restaurant. In addition to an outdoor entertainment area and a bar, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
You'll also find perks such as:
  • A seasonal outdoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • Continental breakfast (surcharge), express check-out and express check-in
  • Wedding services, meeting rooms and gas grills
Room features
All guest rooms at The Q Hotel include comforts, such as premium bedding, in addition to
Extra amenities include:
  • Heating and fans
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with baths or showers and free toiletries
  • 41-inch flat-screen TVs with digital channels
  • Wardrobes/cupboards and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: GBP 5 to 9.50 for adults and GBP 5 to 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Bar
  • Restaurant

Family friendly

  • Seasonal outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Gas grill
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 41-inch flat-screen TV with digital channels

Food and drink

  • Champagne service
  • Electric kettle
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 PM
Late check-in fee: GBP 10 for check-in between 9:00 PM and 7:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 16 2024 to May 1 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 16 October to 1 March:
  • Dining venue

Access methods

Access code, front desk (limited hours)

Pets

Pets are allowed for an extra charge of GBP 25 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 5 to 9.50 for adults and GBP 5 to 7.50 for children
  • Pet fee: GBP 25 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-in fee: GBP 10 for check-in between 9:00 PM and 7:00 AM
  • Rollaway bed fee: GBP 25.0 per day
  • Towels fee: GBP 5 per person, per stay (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
The seasonal pool will be open from 01 May to 01 October
Pool access available from 10:00 AM to 7:00 PM

Property is also known as

Queensmead Hotel
The Q Hotel Hotel
The Q Hotel Shanklin
The Q Hotel Hotel Shanklin

Frequently asked questions

Does The Q Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM to 7:00 PM. The swimming pool will be unavailable from October 16 2024 until May 1 2025 (dates subject to change).

How much does it cost to stay at The Q Hotel?

As of 21 Nov,2024, prices found for a 1-night stay for 2 adults at The Q Hotel on 24 Nov,2024 start from S$186.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Q Hotel pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of GBP 25 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Q Hotel?

Self-parking is free at this property.

What time is check-in at The Q Hotel?

Check-in start time: 2:00 PM; check-in end time: 7:00 PM. Late check-in is available from 9:00 PM to 7:00 AM for a fee of GBP 10.

What time is check-out at The Q Hotel?

Checkout is at 11:00 AM.

Where is The Q Hotel located?

Situated near the beach, this hotel is within a 10-minute walk of Shanklin Theatre, Shanklin Beach and Shanklin Chine. Shanklin Old Village and Rylstone Gardens are also within 10 minutes. Shanklin Station is 9 minutes by foot and Lake Station is 27 minutes.

The Q Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 34 out of 83 reviews" "
Rating 8 - Good. 28 out of 83 reviews" "
Rating 6 - Okay. 12 out of 83 reviews" "
Rating 4 - Poor. 6 out of 83 reviews" "
Rating 2 - Terrible. 3 out of 83 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

James, Lichfield

Stayed 1 night in Oct 2024

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so good. I definitely recommend it.
Stayed 1 night in Oct 2024

8/10 Good

Jo

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were friendly and helpful. Room and bathroom very cramped - couldn’t fully open bathroom door Enjoyed meals though breakfast service was chaotic Liked location Parking difficult A bit of a work in progress - potential wasted e g pool surrounds - needs to be sharper- should not have to squeeze by bins to get to the back car park under the rusty fire escape.
Stayed 2 nights in Sep 2024

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, amenities
Room facilities were poor. 1) Shower room inadequate; Showerhead not secured adequately, wash basin far too small, toilet seat not properly secured and not properly size matched to toilet pan. 2) TV; unnessessarily large for a small room and controls take a scientist to figure them. 3) Too many plug extensions and adapters.
Stayed 2 nights in Sep 2024

2/10 Terrible

Marilyn

Disliked: Cleanliness, staff & service, property conditions & facilities
The property local to town. Curb appeal non existant.Broken notice menu board. No bins in the shower\toilet room, sink in the bedroom. towel above electric extension leads,next to the sink The photos do not dipict the room you get. So disappointed. We stayed only one night. The other three nights -we found a fabulous place near Yarmouth.
Stayed 4 nights in Sep 2024

8/10 Good

Andrew, Newcomb

Liked: Cleanliness, staff & service
Pleasant hotel with surprisingly good restaurant. Very clean but also strong smell of chlorine cleaner in bathroom. Really nice friendly staff at hotel, restaurant and bar.
Stayed 2 nights in Sep 2024

6/10 Okay

M

Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Q!
Stayed 1 night in Aug 2024

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay! We were given the choice of which room we wanted on arrival which was an extra bonus. The pool and sauna is a really nice touch too. We didn't order breakfasts but the staff were happy to accommodate teas and coffees in the morning for us. During our stay, one of us became unexpectedly unwell, meaning we needed to request additional cleaning to the room - the staff were very understanding and didn't make a fuss of this. All in all an amazing stay and we will be back again next year!
Stayed 3 nights in Aug 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

DANIEL

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Serena

Stayed 2 nights in Jul 2024

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Illegal practices - reported to fire inspector
I have a very long list of complaints about this dreadful excuse for a hotel, but the first has to be that it is not safe for anyone to stay in. In breach of their legal duties they do not provide fire evacuation plans, do not have emergency exit signage and routinely prop open fire doors. One afternoon in the space of 20 mins I closed a fire door three times (having just complained about it being propped open) and every time it was then propped open again. Ironically they prop open one of the doors with a fire extinguisher - see photos! Having spoken to a family member who is a fire chief he advised me to notify the local fire inspector immediately. The fire inspector then called them and the receptionist admitted she had propped a fire door open. She was instructed to close it and then notify all guests verbally of evacuation plans. We never had that notification so located our nearest fire exist ourselves. They are now being audited by the fire inspector this week In light of the above I guess it’s not surprising that the hotel also completely misrepresents itself on its advertising. It describes itself as having modern and luxurious rooms, whereas it is actually rundown and filthy. Rooms have no resemblance to photos in adverts. Stink of dog, not decorated, smaller than advertised. Receptionist response was “tough”. When I tried to record her, having asked permission, she became violent & tried to snatch my phone. Please take your loved ones somewhere safe instead!
Stayed 2 nights in Aug 2024

4/10 Poor

Charlotte

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do Not Book. Unfortunately we had a very disappointing experience at this hotel. We were given a room that looked nothing like the pictures, and told there was no other rooms available and that other guests had been given priority of room because of how advance their booking was. Our booking was made 3 weeks prior so I wouldn’t have classes us as last minute. There was MOLD all around the windows in the bathroom and we were lied to that it was “grit” until the cleaner apologised that it was infact mold and was under the seal of the window. The shower pressure was a dribble so that was shocking. The reception girls were not only patronising but extremely unhelpful and u professional. I had to wait more than 30 minutes to try and speak to someone senior in charge as my request to move room was not taken seriously and when they eventually did show us a different room it was still outdated and not much difference from room 1. We were never refunded for our first nights stay however we were for our second night as we asked to leave the hotel and we found somewhere else to stay. This hotel was dirty, and didn’t make you feel at home. So disappointing and if I had not pushed for the situation to be handled we would have gotten nowhere. Do better.
Stayed 2 nights in Aug 2024

4/10 Poor

Glenn

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the money
Staff were great, totally stretched though. Closest thing to fawlty towers i have seen . A lot of reviews state the lack of shower . We can back this up . The room was decorated with peeling masking tape . The toilet seat barely hanging on . The staff must have seen this as they had to clean it (i assume). I would not stay here again as the walls are paper thin. V noisey
Stayed 3 nights in Aug 2024

2/10 Terrible

Rebecca

Stayed 2 nights in Aug 2024

6/10 Okay

Mona-Lisa

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Alexandra, CHICHESTER

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2024

6/10 Okay

Helen, Epsom

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Looks good on the photos, but they have spent more money on the ridiculously complicated over-sized TV's they should have spent he money on upgrading the showers so they actually work, we had 2 rooms in our group and the issues was in both. bar and restaurant staff were polite but didn't know what they were doing, sorry I rarely write a negative review, but i wasn't impressed
Stayed 2 nights in Aug 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Seema

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Andy

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Average hotel whose better days are behind it. Good value for money though. Very disappointed to be told upon returning from an evening out that the bar was holding a private party so we were not allowed entry despite it being virtually empty.
Stayed 3 nights in Jul 2024