Shanglou Holidays

Liked- Good location, spacious room and excellent staff behaviour. Reasonably good spread for breakfast. Disliked- The property is old and seemed to be a little short of maintenance. A little more attention can be given towards cleanliness. Breakfast was good but whatever else we ordered was not as good like everywhere else in China.

Too away from any train station

Highly recommend this hotel, staff service is excellent, the room is quiet and comfortable, very clean and nice view. I will definitely be staying again.

A relatively new hotel that is still in excellent condition (as of March 2025). I dare say that it was probably the best aspect of my visit to Xi'an. The room was spacious, clean and very modern. Basic amenities like bottled water and fresh room slippers are provided daily and water is placed by the elevator on each floor to take as you please should you need extra hydration. The location is also perfectly central to major in-town attractions like the Bell Tower and the city wall which is accessible by a 20 minute walk to the south gate. Transit is just outside the property doors and ride hailing drivers can pick you up on the adjacent street as well. The desk staff and on-site tour agent were all friendly and helpful with requests. One thing to be aware of however is that tours you book via the on-site agent will possibly come with additional charges once you are on transportation. The fees in some instances only cover round trip transport to and from the attraction sites and may not necessarily include entry or other costs. The tours are also not English-speaker friendly and are only really suitable for Mandarin speakers. Overall, an excellent hotel with fresh facilities and good staff.

The staffs, particularly Eva really went above and beyond to help us.