Reception

Reviews of Swissotel Grand Shanghai

5 out of 5
Swissotel Grand Shanghai
1 Yu Yuan Road, Shanghai, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 502 out of 1003 reviews
Rating 8 - Good. 387 out of 1003 reviews
Rating 6 - Okay. 77 out of 1003 reviews
Rating 4 - Poor. 25 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10

I like the price but the hotel conditions are poor
Stayed 2 nights in Jul 2025

10/10

Excellent
Stayed 3 nights in Jun 2025

10/10

It is very convenient
Stayed 2 nights in Jun 2025

10/10

Excellent
Stayed 3 nights in Jun 2025

10/10

Excellent
Stayed 6 nights in Jun 2025

6/10

Great location with lots of eateries and easy to subway. The breakfast was disappointed, and staff are not well trained. Food quality is fair, but the coffee is not hot, and the machine is not working sometimes.
Stayed 1 night in Jun 2025

6/10

Stayed 4 nights in Jun 2025

10/10

Excellent hospitality services.
Stayed 5 nights in May 2025

6/10

I won’t stay in this hotel again. The front desk was not nice. The room was not quiet.
Stayed 1 night in Apr 2025

10/10

Stayed 1 night in Apr 2025

8/10

Good hotel, but very bad check out service. Too few staff, too long process. And no more coffee machines in the rooms.
Stayed 4 nights in Apr 2025

8/10

Very nice breakfast and tasty croissant!
Stayed 3 nights in Mar 2025

10/10

Stayed 2 nights in Feb 2025

10/10

A great place to stay when in Shanghai. Comfortable, clean, close to great food options, metro and shopping. I will definitely stay here again if ever in Shanghai again.
Stayed 4 nights in Nov 2024

8/10

good area
Stayed 2 nights in Feb 2025

6/10

Spa facilities pool were great , breakfast nice but room condition a little tired compared to other hotels I have stayed in Shanghai for similar price bracket. Eco friendly with no use of single plastics but this meant I felt short of things I would normally expect and having to ask for them felt like extra effort that I didn’t want to do. Room smelt a little Smoky.
Stayed 1 night in Jan 2025

8/10

Stayed 1 night in Jan 2025

10/10

Had a 10 night stay in Swissotel Grand Shanghai and enjoyed the great service throughout. All their service staff were very warm and friendly. The hotel itself is a little dated, given its an old building, but relatively well maintained. Our original room window wasn't able to close properly after we ventilated the room, the staff quickly accepted our request for a room change and even upgraded us to a slightly better room at no charge, and gave us free breakfast to go with for our remaining stay (separate note, the breakfast quality isn't good for a 5-star hotel I must say). A few tiny gestures illustrated their attention to details, e.g. giving us extra bottles of water, tissue, as we both were having a bad bout of running nose and cough. We also did a fair bit of online shopping and they've also assisted us kindly in the deliveries to the room without fail. Will definitely consider to return here to stay whenever I return to Shanghai in future.
Stayed 10 nights in Jan 2025

2/10

Stayed 1 night in Jan 2025

10/10

Nice place for shopping. Very convenient location.
Stayed 1 night in Dec 2024

10/10

The pool and spa are excellent. The staff is great. It’s very clean and comfortable at a good price. The breakfast was great too.
Stayed 3 nights in Dec 2024

8/10

Pillow is soft and uncomfortable, didn't have good sleep during the stay.
Stayed 6 nights in Dec 2024

10/10

Great location for everything!
Stayed 1 night in Nov 2024

10/10

A great stay as they worked hard to accommodate my needs.
Stayed 3 nights in Nov 2024

10/10

Reception staff are very helpful and professional, especially the manager郑宝。he went all way out to help get medication for my friend who was unwell at the middle of the night. Will definitely recommend
Stayed 1 night in Dec 2024

8/10

Good location ,nearby lots of eatery , very close to Jingan Temple and subway.
Stayed 4 nights in Dec 2024

10/10

Excellent
Stayed 4 nights in Nov 2024

8/10

Great location. Great hotel staff. Great hotel.
Stayed 1 night in Nov 2024

10/10

Excellent
Stayed 7 nights in Nov 2024

10/10

Stayed 7 nights in Nov 2024

10/10

Stayed 1 night in Nov 2024

8/10

Stayed 3 nights in Nov 2024

10/10

Stayed 2 nights in Nov 2024

10/10

Great hotel with great location. Next to subway, shopping center and Jing A Temple. There are tons of restaurants nearby. Hotel is nice as well!
Stayed 8 nights in Nov 2024

10/10

It’s a very convenient place, subway 2, 7, 14 are right down there, so many nice restaurants are around, no need to eat at hotel‘s restaurants which are expensive and not really tasty.
Stayed 4 nights in Oct 2024

10/10

Stayed 2 nights in Sep 2024

10/10

Stayed 3 nights in Oct 2024

10/10

The location is perfect. Subway is right there.
Stayed 4 nights in Oct 2024

8/10

Lovely hotel, was looked after with an early check in, lots of high end shopping very close
Stayed 6 nights in Sep 2024

10/10

Very convenient location, subway is just down there within 3 minutes walking distance.
Stayed 4 nights in Oct 2024

10/10

Stayed 2 nights in Sep 2024

10/10

Location
Stayed 3 nights in Sep 2024

10/10

Excellent in every way plus good value!
Stayed 2 nights in Sep 2024

8/10

Slow check in
Stayed 1 night in Sep 2024

10/10

Great 3 night stay it’s located in the hart of Shanghai
Stayed 3 nights in Sep 2024

8/10

Stayed 5 nights in Sep 2024

10/10

Stayed 1 night in Sep 2024

10/10

Good
Stayed 2 nights in Sep 2024

8/10

I like the location of this hotel, which is close to many good restaurants and shopping malls. The subway system is very accessible leading to various areas of the city. The service and breakfast are, I would say, better than average of hotels in Shanghai that I stayed in of the same price range.
Stayed 4 nights in Sep 2024

6/10

How they handle deposits. It's a nightmare. Even full paid upfront, the deposit need 5 weeks. And can't be used for dining in. Need to be paid extra. So the credit card needs additional range. Useless for business trips with many hotel changes.
Stayed 4 nights in Aug 2024