6/10 Okay
Kenneth
Travelled with family
16 Dec,2024
Liked: Cleanliness
Disliked: Property conditions & facilities
During my stay around 13 December 2024, I had the pleasure of interacting with two housekeepers on the 17th floor whose service were truly commendable. Their names were 牟爱红 and 刘丽. They were warm, sincere, and attentive—small gestures, like offering me a bottle of water when I returned to my room in the late afternoon, truly stood out. Their positive demeanour and genuine smiles made my experience much more pleasant.
Unfortunately, this level of service did not extend to the front desk and entrance staff. The front desk interactions felt rushed, with a cold tone that lacked genuine hospitality. An example was the front desk staff on 14 December who handed me the names of the exemplary housekeepers, highlighting the inconsistency in service. At the entrance, the service appeared inconsistent and unprofessional. The staff seemed hesitant to assist unless the situation demanded it, often waiting until a guest was almost out of the car before approaching to open the door. Moreover, I couldn’t help but notice preferential treatment for guests arriving in luxury vehicles, as the staff were noticeably quicker to assist in those cases.
As a guest, I expected a consistent standard of service that reflects the hotel’s reputation, regardless of the mode of arrival or the guest’s attire. It’s disappointing to see such disparities in service quality within the same establishment.