4/10 Poor
John
Travelled with family
13 Apr,2024
Liked: Cleanliness, staff & service
There wasn't anything terribly wrong with the hotel but at the same time, given the cost, you would expect something more. Everything was a bit "off" and not what you would expect. Difficulties include 1) hard to navigate around the property. It is not very big but still very difficult to navigate. 2) it was claimed to be a suite with ocean view but most of the view was towards a run-down resort and not-well maintained "garden." 3) not sure what the intent of including brunch that starts at 10:30 in the package when you need to check out by 11 or so. 4) parking feels like you are parking in storage or something. 5) choices during the buffet is somewhat limited.
Overall, nothing rude from the staff, nothing specially dirty, etc. but given the very high cost of the rooms, one would expect a lot more. Some parts of the property is still not open (April 2024) and unfortunately, that was not made clear during reservation.
John
Stayed 2 nights in Apr 2024
