2/10 Terrible
Mary
15 Feb,2025
I booked this hotel based on the reviews but I wish I had read the negative ones. I had a Premier Club King Room which looked beautiful on the website but it had broken tiles in the bathroom and the furniture was dated and worn. The hotels sun loungers were stained and some burst at the seams. The beach was littered with plastic bottles in the morning. You can’t drown out the call to prayer from the nearby mosque. The hotel is not in a walkable area, there are no streetlights and nothing nearby so taxis are the only option. Despite all that, I wish I paid attention to the reviews regarding the poor quality of the food, if I had I wouldn’t have eaten at their ‘The Kliff’ restaurant - I was ill with food poisoning for 5 days afterwards. The staff were very kind but the manager, Mr Weylan was dismissive saying that he didn’t know if it was food poisoning because he is not a doctor! You do not need to be a doctor nor see a doctor to know what food poisoning is. The hotel refunded the cost of the meal and as I was leaving the next day took me to the harbour. Mr Weylan said he would keep in touch by WhatsApp but that didn’t happen. Every other member of staff apologised about the incident. I’m lucky, I’m a fit and healthy person otherwise I would have needed a doctor. Read the reviews others have written about the food then decide to stay somewhere else. My holiday was ruined thanks to the Katamaran.
Mary
Stayed 3 nights in Nov 2024